Alexandra Smith
Clarksville
Summary
Detail-oriented administrative and customer service professional with experience in healthcare support, scheduling, and patient coordination. Proven ability to manage high-volume tasks, maintain accurate records, and provide excellent customer service in fast-paced environments. Strong communication, organization, and problem-solving skills with a focus on efficiency and patient satisfaction.
Overview
6
6
years of professional experience
4042
4042
years of post-secondary education
1
1
Certification
Work History
Driver
DHL
Nashville
01.2026 - Current
- Ensured timely deliveries, optimized routes, and maintained safety standards.
Customer Service Representative
Maximus
El Paso
08.2025 - 01.2026
- Handled high-volume calls, assisted with case inquiries, and documented interactions.
Driver
SEA Logistics
Nashville
07.2025 - 08.2025
- Followed safety protocols and ensured efficient deliveries.
Customer Service Representative
Automated Health Systems
Nashville
01.2024 - 07.2025
- Resolved escalated calls and supported healthcare program inquiries.
Admin / Driver / Registration
DocGo
Nashville
06.2023 - 01.2024
- Verified insurance, scheduled patients, and maintained records.
Assistant Store Manager
US Storage Centers
Clarksville
11.2021 - 06.2023
- Managed operations, processed payments, and improved customer experience.
Server
Cracker Barrel
Clarksville
11.2020 - 11.2021
- Provided customer service in a fast-paced setting.
Production Specialist
Trane Technologies
Clarksville
01.2020 - 11.2020
- Maintained equipment and trained new employees.
Education
Medical Coding Certification -
Hopkinsville Community College
CCS-P -
MedCerts
High School Diploma -
Kenwood High School
Skills
- Patient Scheduling & Registration
- Customer Service
- Medical Records
- Insurance Verification
- Payment Processing
- Microsoft Office
- Time Management
- Communication
Certification
- AHIMS CCS-P in progress
- AAPC - Medical Coding
- CPR Certified
- Medical Coding Certification
- Endorsement F Driver's License
References
Available upon request
Timeline
Driver
DHL
01.2026 - Current
Customer Service Representative
Maximus
08.2025 - 01.2026
Driver
SEA Logistics
07.2025 - 08.2025
Customer Service Representative
Automated Health Systems
01.2024 - 07.2025
Admin / Driver / Registration
DocGo
06.2023 - 01.2024
Assistant Store Manager
US Storage Centers
11.2021 - 06.2023
Server
Cracker Barrel
11.2020 - 11.2021
Production Specialist
Trane Technologies
01.2020 - 11.2020
Medical Coding Certification -
Hopkinsville Community College
CCS-P -
MedCerts
High School Diploma -
Kenwood High School