ALEXANDRA SWITZER
Nashville
Summary
Dynamic marketing and customer service professional with a proven track record at Caterpillar Financial Services Corporation. Expert in business development and conflict resolution, I successfully enhanced service delivery and customer satisfaction. Adept at leveraging creative marketing strategies to drive growth and engagement, I thrive in fast-paced environments while maintaining organization and focus.
Overview
8
8
years of professional experience
Work History
Customer Service Representative- CAT Card
Caterpillar Financial Services Corporation
Nashville
03.2024 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Supported team efforts by sharing best practices and customer feedback.
- Collaborated with internal teams to enhance service delivery and efficiency.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
CoFounder and Owner
A LA BOARD SOCAL, LLC
Orange County
05.2020 - 01.2024
- Company Overview: alaboardsocal.com
- Successfully launched a charcuterie catering business.
- Worked with numerous companies creating beautiful spreads for a wide variety of events.
- Effectively grew clientele using current marketing techniques and social media platforms.
- Utilized QuickBooks and Squarespace to keep track of all business information.
- Participated in multiple fundraisers that gave back to the community.
- Alaboardsocal.com
Professional Esthetician
Orange County
11.2019 - 01.2024
- Grew clientele through marketing, client referrals, and industry reputation.
- Maximized client satisfaction with customized skincare treatments and product recommendations.
- Expanded client base due to consistent and elevated customer satisfaction.
Marketing and Administrative Associate
SOUTHERN CALIFORNIA SHREDDING
Lake Forest
11.2019 - 06.2021
- Planned and orchestrated promotional events and company functions to facilitate their success.
- Worked with clients to identify their needs and ensure customer satisfaction.
- Scheduled appointments, engaged customer by phone, and processed mail.
- Launched email marketing campaigns, invoiced customers, and assisted with accounts receivable.
Marketing Associate
PURA NATURALS
Lake Forest
06.2017 - 11.2019
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Conducted comprehensive market research for informed decision-making/campaign development.
- Collaborated with sales team to drive revenue by implementing data-driven marketing tactics.
- Attended trade shows to educate industry partners about our products and to conduct sales.
- Enhanced social media presence with creative content and effective targeting.
Education
Licensed Real Estate Agent -
California Department of Real Estate
Lake Forest, CA05-2023
Licensed Esthetician -
ADVANCED BEAUTY COLLEGE
Lake Forest, CA10-2019
Bachelors - Business Administration, Marketing
SAN DIEGO STATE UNIVERSITY
San Diego, CA05-2018
Skills
- Business Development
- Marketing Strategies
- Organization
- Time Management
- Creative Thinking
- Team Building
- Decision Making
- Conflict Resolution
- Self-Motivation
- Customer Service
Timeline
Customer Service Representative- CAT Card
Caterpillar Financial Services Corporation
03.2024 - Current
CoFounder and Owner
A LA BOARD SOCAL, LLC
05.2020 - 01.2024
Professional Esthetician
11.2019 - 01.2024
Marketing and Administrative Associate
SOUTHERN CALIFORNIA SHREDDING
11.2019 - 06.2021
Marketing Associate
PURA NATURALS
06.2017 - 11.2019
Licensed Real Estate Agent -
California Department of Real Estate
Licensed Esthetician -
ADVANCED BEAUTY COLLEGE
Bachelors - Business Administration, Marketing
SAN DIEGO STATE UNIVERSITY