Alexandra Swoveland
Murfreesboro
Summary
Registered Behavior Technician with experience implementing behavioral plans and designated interventions for clients with Autism. Background in early intervention and severe behavior. Skilled relationship-builder and time management abilities. Committed to promoting development of functional skills and independence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Bedford County Public Schools
12.2023 - Current
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Supported clients' academic success through the implementation of evidence-based teaching strategies aligned with their individual learning needs.
Registered Behavior Technician
Acorn Health
07.2022 - 12.2023
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families by implementing applied behavior analysis.
- Promoted positive interactions of children with Autism by using research based ABA techniques.
- Used Central Reach to document patient information, and progress notes.
Customer Service Team Lead
The ICEE Company
01.2021 - 07.2022
- Supervise and mentor up to 20 representatives; develop/administer customized learning plans and pre/post training analysis for new hires in a high volume, fast paced corporate call center averaging 1,500 calls per day with a handling time of 2:30-3:00 minutes
- Monitor top tier accounts by ensuring all customer portals are updated daily with the customer flow process
- Create quality assurance, and statistical data analysis reports for supervisors and management to review on a weekly and monthly basis.
Customer Escalations Specialist
The ICEE Company
02.2020 - 01.2021
- Monitored three major specific key customers to develop a relationship with the customer contacts and build a support system to advocate for the customer
- Regularly monitor reports to ensure the calls are completed effectively and promptly.
Customer Service Representative
The ICEE Company
09.2019 - 02.2020
- Input work order details from customers into an internal call entry program for scheduling as well as entering the completion details of the call to ensure customers are aware of the findings.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ03.2023
Skills
Applied Behavior Analysis
Crisis Management
Behavior Intervention Plans
Skills Based Treatment (SBT)
Discrete Trial Training (DTT)
Natural Environment Training (NET)
Augmentative Communication Devices
Picture Exchange Communication System
Error Correction Techniques
Token Economy Systems
Prompting Strategies
Rapport Building
Certification
- Pediatric & Adult First Aid/CPR Certified
- Pediatric & Adult Basic Life Support
- RBT - Registered Behavior Technician
- Safety Care Certified through QBS
Languages
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
Bedford County Public Schools
12.2023 - Current
Registered Behavior Technician
Acorn Health
07.2022 - 12.2023
Customer Service Team Lead
The ICEE Company
01.2021 - 07.2022
Customer Escalations Specialist
The ICEE Company
02.2020 - 01.2021
Customer Service Representative
The ICEE Company
09.2019 - 02.2020
Bachelor of Science - Psychology
Grand Canyon University
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