Alexandra Thompson-Norman DBH, LCSW-A

• Oversees the daily operations of the program including medical elements of the program including detoxification, monitoring of medications, vital signs, and documentation; and clinical elements of the program including counseling sessions, group sessions, documentation, and operations elements of the across all programs. Enabled seamless workflow transitions by conducting thorough user training on newly implemented software systems.
• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
• Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
• Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
• Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
• Drove strategic improvements to enhance operational and organizational efficiencies.
• Strengthened internal communication channels to facilitate cross-functional collaboration and decision-making.
• Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
• Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
• Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
• Monitored, analyzed, and corrected staff performance and worked with nurse manager, medical providers and behavioral health team to raise standards of practice.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved patient satisfaction with timely response to crisis inquiries and addressing safety concerns, and finding effective solutions.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
• Devised and implemented processes and procedures to streamline operations.

• Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
• Provided expert guidance on clinical issues during team meetings, contributing to informed decision-making and best practice implementation.
• Managed complex cases effectively through close collaboration with multidisciplinary teams, ensuring optimal patient outcomes.
• Improved patient outcomes by implementing evidence-based clinical protocols and guidelines.
• Developed strong interdisciplinary relationships to ensure a collaborative approach in patient management.
• Utilized data-driven approaches to monitor trends in patient outcomes, informing strategic improvements in service provision.
• Conducted thorough assessments of patients'' needs and developed tailored care plans accordingly, promoting individualized attention and support.
• Facilitated timely discharge planning by coordinating services across various departments and community resources.
• Assessed patient history to identify concerning symptoms, diagnose concerns and develop tailored treatment plans.

• Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
• Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
• Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
• Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
• Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
• Implemented data-driven approaches to case management by tracking key performance indicators and using the information to drive improvements in client outcomes.

TN License 10489