Alexia Alvarez
Springfield
Summary
Offering excellent interpersonal skills and passion for customer service, eager to learn and grow in dynamic environment. Brings willingness to quickly adopt new knowledge and technical skills, including call management systems and CRM software. Ready to use and develop strong communication and problem-solving skills in any role.
Overview
3
3
years of professional experience
Work History
Leasing Agent
RPM Living
06.2024 - 01.2025
- Conducted property tours, showcasing amenities and features to prospective tenants.
- Assisted in lease processing, ensuring accuracy of documentation and compliance with regulations.
- Responded promptly to tenant inquiries, providing exceptional customer service and support.
- Maintained accurate records of leasing activities using property management software.
Medical Assistant/Receptionist
Moore Life Urgent Care
12.2023 - 07.2024
- Managed patient check-in processes, ensuring accurate data entry and efficient workflow.
- Assisted with appointment scheduling, optimizing resource allocation and patient flow.
- Maintained medical records using electronic health record systems for accuracy and compliance.
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Performed vital sign assessments and documented patient histories accurately in electronic health records.
Call Center Representative
One Touch Direct
10.2023 - 02.2024
- Managed high-volume inbound calls, ensuring customer inquiries were addressed efficiently.
- Resolved customer issues by utilizing troubleshooting techniques and product knowledge.
- Documented call details accurately in CRM system to maintain comprehensive customer records.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Increased sales by developing and implementing effective sales strategies and tactics.
Operations Team Leader
Belk
08.2021 - 10.2023
- Led daily operations to enhance team productivity and efficiency.
- Organized product selections based on customer preferences and seasonal trends.
- Operated barcode scanning systems to ensure accurate order picking.
- Managed all online orders, picked and packed all items.
- Managed inventory levels, optimizing stock replenishment processes to reduce shortages.
Education
High School Diploma -
Springfield High School
SpringfieldSkills
- Leasing and sales
- Telephone and email etiquette
- Database management
- Team collaboration
- Creative problem solving
- Customer service
- Multitasking Abilities
- Computer skills
- Excellent communication
Languages
English
Spanish
Timeline
Leasing Agent
RPM Living
06.2024 - 01.2025
Medical Assistant/Receptionist
Moore Life Urgent Care
12.2023 - 07.2024
Call Center Representative
One Touch Direct
10.2023 - 02.2024
Operations Team Leader
Belk
08.2021 - 10.2023
High School Diploma -
Springfield High School