Alexia Evans
Collierville
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Clerical Assistant
BNSF Railroad
04.2023 - 09.2025
- Utilized office software to create reports and presentations, improving information dissemination.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Composed sensitive, confidential reports and documentation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Purchased and maintained office supplies.
- Organized and maintained accurate filing systems for efficient document retrieval.
- Monitored and tracked budgets and expenses.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Customer Service Representative
IQor Inc.
03.2017 - 03.2021
- Organized and maintained accurate filing systems for efficient document retrieval.
- Supported daily administrative tasks, enhancing team productivity and workflow.
- Processed incoming and outgoing correspondence, ensuring timely communication across departments.
- Assisted in scheduling appointments and meetings, optimizing calendar management for staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Executed clerical duties, including document organization, fax transmission, and duplication.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Produced high-quality documents, presentations, and spreadsheets using Microsoft Office Suite applications.
- Collaborated with other clerical staff on special projects, improving overall office performance.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Managed customer accounts, ensuring up-to-date information and accurate records.
Education
High School Diploma -
Ashland High School
Ashland, MSSkills
- File organization
- Scheduling and calendar management
- Data entry
- Microsoft office
Timeline
Clerical Assistant
BNSF Railroad
04.2023 - 09.2025
Customer Service Representative
IQor Inc.
03.2017 - 03.2021
High School Diploma -
Ashland High School