IT professional with 8+ years of experience providing enterprise-level support across infrastructure, identity management, and endpoint administration. Skilled in Active Directory, Microsoft 365, Intune, Azure, and VPN/security with proven success in reducing escalations, streamlining onboarding, and automating processes. Experienced supporting 1,000+ users in hybrid and remote environments. Strong documentation practices, ITIL certified, and currently pursuing a B.S. in IT with focus on systems administration and cloud operations.