Alexis Bailey
Cleveland,TN
Summary
Dynamic debt collector with proven success at North American Credit Services Inc., utilizing negotiation and skip tracing techniques to enhance recovery rates. Recognized for exceptional client relations and a goal-oriented mindset, consistently exceeding performance targets while maintaining compliance with debt collection laws. Skilled in complex problem-solving and fostering positive debtor relationships.
Overview
9
9
years of professional experience
Work History
Debt Collector
North American Credit Services Inc.
10.2021 - Current
- Managed collections processes to ensure timely recovery of outstanding debts.
- Negotiated payment plans with clients to facilitate debt resolution.
- Maintained accurate records of communications and payment agreements in CRM system.
- Conducted skip tracing to locate debtors and improve collection rates.
- Collaborated with legal team to initiate actions for delinquent accounts when necessary.
- Analyzed account status reports to identify trends and optimize collection strategies.
- Trained new staff on compliance regulations and effective collection techniques.
- Enhanced customer service by addressing inquiries regarding account status and payment options.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained consistently high success rate of collecting on overdue accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
- Documented customer payment interactions and account statuses for future reference.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Identified and contacted customers with overdue accounts to address payment status.
- Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Conducted thorough research and investigations into debtor backgrounds, identifying assets and potential leverage points for negotiations.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
- Resolved complex cases involving bankruptcy filings or disputed claims by working closely with internal departments and external agencies as needed.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Collaborated with other departments to verify customer compliance with payment plans.
- Collaborated with legal team to prepare documentation for court proceedings, ensuring compliance with regulations and proper representation of the company''s interests.
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Developed rapport with debtors by demonstrating understanding of their situations while clearly outlining available solutions for resolving debts owed.
- Facilitated seamless communication between legal teams and clients, preparing detailed case documentation for legal proceedings when necessary.
- Streamlined administrative processes, creating efficient workflow systems for tracking and reporting on collection activities.
- Secured significant debt recoveries, employing persuasive negotiation tactics to encourage prompt payment.
- Improved recovery rates by negotiating payment plans tailored to individual debtor circumstances.
- Streamlined collections process, implementing efficient tracking methods for outstanding debts.
- Maintained compliance with all federal and state debt collection laws, ensuring ethical collection practices.
- Cultivated team-oriented environment, sharing best practices and strategies for effective debt collection.
- Enhanced database accuracy, meticulously updating debtor information and payment records.
- Negotiated payment plans with clients, fostering positive relationships while recovering debts.
Patient Care Technician, Emergency Department
Tennova Health Care Hospital
03.2017 - 10.2021
- Provided direct patient care, assisting with activities of daily living and supporting comfort in high-pressure environments.
- Monitored vital signs, documenting changes and reporting them promptly to nursing staff for timely interventions.
- Assisted in emergency procedures, ensuring readiness of equipment and supplies for critical situations.
- Educated patients and families on post-treatment care, enhancing understanding and compliance with discharge instructions.
- Collaborated with multidisciplinary teams to optimize patient flow and improve service delivery within the department.
- Maintained cleanliness and organization of work areas, adhering to infection control protocols to safeguard patient health.
- Implemented process improvements that enhanced workflow efficiency, contributing to reduced patient wait times in emergencies.
- Trained new staff on departmental protocols and patient handling techniques, fostering a culture of excellence in care delivery.
- Utilized advanced technical skills to operate specialized equipment such as EKG machines, glucose monitors, and oxygen therapy devices.
- Provided emotional support to patients and families during challenging situations, fostering trust and positive relationships.
- Facilitated rapid response to critical events in the Emergency Department by remaining alert, prepared, and engaged throughout each shift.
- Demonstrated adaptability under pressure while working in a high-stress environment with unpredictable situations arising throughout each shift.
- Increased accuracy in documentation by maintaining thorough patient records reflecting interventions provided and outcomes observed.
- Assisted nursing staff in administering medications, monitoring vital signs, and updating electronic medical records.
- Conducted hourly rounding on assigned patients for consistent assessment of well-being or changes in condition requiring intervention or escalation to nursing staff.
- Reduced wait times for patients by efficiently triaging cases and assigning appropriate resources based on urgency.
- Maintained a clean and safe environment for patients, visitors, and staff through adherence to infection control protocols.
- Promoted continuity of care by participating in bedside report during shift changes ensuring all members were updated on relevant information.
- Collaborated with other healthcare professionals in the emergency department to ensure seamless coordination of care.
- Supported quality improvement initiatives within the emergency department resulting in enhanced patient care delivery processes.
- Contributed to efficient emergency department operations by effectively prioritizing and managing tasks.
- Enhanced patient comfort by providing compassionate care and addressing their individual needs.
- Enhanced patient education by providing clear, concise explanations of procedures and post-discharge care instructions tailored to individual needs.
- Improved patient satisfaction with timely and accurate communication regarding procedures and updates.
- Streamlined workflow within the Emergency Department by actively identifying bottlenecks that impeded efficiency and collaborating with the multidisciplinary team to resolve them.
- Facilitated smooth transitions of care by communicating pertinent information at shift handovers or transferring between departments.
- Enabled early identification of deteriorating patients through vigilant monitoring leading to prompt intervention from clinical teams.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Delivered high-quality care to [Type] patients in hospital facility.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Upheld infection control and prevention policies across different patient-facing areas.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of [Number]+ residents under long-term care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Skills
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
- Call center experience
- Stress tolerance
- Client relations
- Payroll processing
- Complex Problem-solving
- Customer research
- Proficiency in [software]
- Performance improvements
- Assertiveness
- Negotiation
- History research
- Account management
- Cost control
- Payment acceptance
- Issue investigation
- Persuasion techniques
- Business correspondence writing
- Accounting systems
- [Type] software
- Performance improvement techniques
- Call center background
- Cashflow report generation
- Case investigation
Timeline
Debt Collector
North American Credit Services Inc.
10.2021 - Current
Patient Care Technician, Emergency Department
Tennova Health Care Hospital
03.2017 - 10.2021