Alexis Bertoldi
Mount Juliet
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Longhorn Steakhouse. Proven ability to enhance guest engagement and streamline operations through effective communication. Recognized for consistently exceeding sales targets and training new staff, while maintaining a calm demeanor in high-pressure environments. Strong team player committed to fostering a positive atmosphere.
Overview
4
4
years of professional experience
Work History
Server
Longhorn Steakhouse
11.2021 - Current
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Restaurant Hostess
The Goat
11.2020 - 10.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
No Degree - Education
Cumberland University
Lebanon, TNSkills
- Exceptional customer service
- Guest engagement
- Strong work ethic
- Professional appearance
- Service prioritization
- Team member support
- POS operation
- Server training
- Calm demeanor
- Positive guest interactions
- Team player
- Problem-solving
- Excellent communication
Timeline
Server
Longhorn Steakhouse
11.2021 - Current
Restaurant Hostess
The Goat
11.2020 - 10.2021
No Degree - Education
Cumberland University
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