Alexis Dozier
Chattanooga
Summary
Dependable care coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services . Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Current Employer
09.2022 - Current
- Managed a steady caseload of 80-100 clients, providing monthly assistance and support
- Excelled in a fast-paced environment, coordinating with various work vertices and external entities such as DCS, insurance companies, and local community resources
- Ensured comprehensive care planning and execution, utilizing strong organizational and multitasking skills.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Team Trainer
Texas Roadhouse
12.2016 - 07.2022
- Conducted training sessions for new hires, enhancing team performance and service quality
- Encouraged and facilitated problem-solving among staff, improving overall workplace dynamics.
- Trained other employees in customer service, food safety, and performance requirements.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
Academic Coach
Disability Resource Center
01.2021 - 05.2022
- Conducted focused peer meetings to support student success
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Expanded resources available to students, enhancing their academic experience.
- Advised students on crucial academic decisions such as class scheduling and time management by discussing and identifying interests and strengths.
- Increased student accountability by implementing progress tracking systems and regular checkins.
Office Receptionist
Sim Center
01.2020 - 01.2021
- Organized office operations, improving overall efficiency
- Managed phone communications, providing excellent customer service
- Utilized time management skills to handle multiple tasks effectively.
- Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
- Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
- Contributed to a welcoming office environment through consistent upkeep of reception area cleanliness and organization.
Server
Salvation Army
01.2019 - 01.2020
- Provided dedicated service to community members
- Oversaw and coordinated activities, ensuring smooth operations
- Co-led meal preparation, ensuring timely and quality food service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science in Social Work - Social Work
The University of Tennessee At Chattanooga
Chattanooga, TN05.2022
Skills
- HIPAA Guidelines
- Patient Advocacy
- CPR certified
- Interpersonal Communication
- Interdepartmental Functions Coordination
- Resource Allocation
- Case Management
- strateg planning
- Documentation
- Medical terminology understanding
- Multidisciplinary team collaboration
- Organizational Skills
Leadership And Community Involvement
- Server, Salvation Army, Chattanooga, TN, 2019, 2020, Provided dedicated service to community members., Oversaw and coordinated activities, ensuring smooth operations., Co-led meal preparation, ensuring timely and quality food service.
- Academic Coach, Disability Resource Center, Chattanooga, TN, 2021, Present, Assisted students with problem-solving and academic challenges., Conducted focused peer meetings to support student success., Expanded resources available to students, enhancing their academic experience
Timeline
Care Coordinator
Current Employer
09.2022 - Current
Academic Coach
Disability Resource Center
01.2021 - 05.2022
Office Receptionist
Sim Center
01.2020 - 01.2021
Server
Salvation Army
01.2019 - 01.2020
Team Trainer
Texas Roadhouse
12.2016 - 07.2022
Bachelor of Science in Social Work - Social Work
The University of Tennessee At Chattanooga
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