Alexis Evans/Nabors
Whiteville
Summary
Dynamic employee with a proven track record, enhancing operational efficiency and team productivity. Expert in administrative support and operations management, I excel in workforce optimization and compliance monitoring. Skilled in fostering team cohesion and leveraging data entry expertise to drive results, I significantly contribute to organizational success without exceeding budget constraints. Focusing on a policy driven work place with potential to grow my knowledge and worth as an employee. Proactive and meticulous with over 13 years of experience in office and record management. Proficiencies in sales, book keeping and office management. A team player with knowledge to generate optimal satisfaction levels while utilizing organizational skills and a willingness to learn.
Overview
17
17
years of professional experience
Work History
Office Manager
Able Mobile Homes
08.2017 - 07.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed senior-level personnel working in marketing and sales capacities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Account Manager
M & M Construction
04.2011 - 08.2017
- Liaised with marketing and sales teams to develop targeted campaigns.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Identified key entry points to enhance market penetration and maximize returns.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
Hostess
Gold Strike Casino Resort Tunica Ms
01.2008 - 03.2011
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Completed daily side work and opening and closing duties without fail.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
High School Diploma -
Horn Lake High School
Horn Lake, MS05.2005
Skills
- Administrative Support
- Team Supervision
- Operations Management
- Staff Management
- Data Entry
- Contract Administration
- Workforce Management
- Office Management
- Expense Reporting
- Compliance Monitoring
- Bookkeeping
- Workflow Optimization
Accomplishments
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion.
- Investigated, identified and reconciled account discrepancies totaling over $300,00 in company savings.
Timeline
Office Manager
Able Mobile Homes
08.2017 - 07.2024
Account Manager
M & M Construction
04.2011 - 08.2017
Hostess
Gold Strike Casino Resort Tunica Ms
01.2008 - 03.2011
High School Diploma -
Horn Lake High School
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