Alexis McCoulskey
Bartlett
Summary
Diligent direct support professional with solid background in providing compassionate support to individuals. Adept at managing daily activities and ensuring clients' well-being through personalized care plans. Demonstrated proficiency in communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
My Health My Resources
San Angelo, TX
08.2024 - 04.2026
- Provided individualized support to clients, enhancing daily living skills and promoting independence.
- Assisted in developing and implementing personalized care plans tailored to client needs.
- Collaborated with multidisciplinary teams to ensure comprehensive service delivery for clients.
- Conducted regular assessments of client progress, adjusting care strategies as needed for optimal outcomes.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Claims Technician
Blue Cross Blue Shield
San Angelo, Texas
09.2021 - 02.2024
- Coordinated final decisions, including fair settlements and denial of liability.
- Improved claims handling processes by analyzing, tracking and troubleshooting root causes of previously managed claims.
- Backed up fellow claims professionals in handling complex and problematic claims.
- Attended training sessions to maintain knowledge of industry regulations and best practices.
- Maintained confidentiality of sensitive information according to privacy laws and company policies.
- Reviewed insurance claims for accuracy and completeness.
- Used relevant software to record claims information.
Customer Support Representative
Performant
San Angelo
09.2019 - 03.2020
- Communicated with borrowers via phone and helped them to navigate the company's website to submit the necessary documentation to apply for changes to their federal student loans and make additional changes to their personal accounts.
- Carefully reviewed account and credit records to determine the risk level associated with each borrower.
- Accurately updated and entered borrowers' personal information and data into the correct systems.
- Calculated the borrower's initial payment plans and repayment schedules for delinquent customers to bring loans current.
- Advised the borrowers on how to accurately complete necessary applications and submit them through the mail, fax, and/or online submission.
- Accurately document and submit all borrower interactions, as well as take any necessary steps to file complaints and/or concerns.
- Continuously met or exceeded daily service quality and performance scores.
Cashier
Ross Dress for Less
San Angelo
06.2019 - 09.2019
- Establish and maintain relationships with individual customers or provide assistance with problems these customers may encounter.
- Maintain a calm work environment in fast-paced and high-stress situations.
- Acquire, distribute and store supplies.
- Monitor the facility to ensure that it remains safe, secure, and well-maintained.
Customer Service Representative
Sitel Corporation
San Angelo
05.2018 - 08.2018
- Confer with customers by telephone or email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Education
Bachelor of Social Work - Social Work
Angelo State University
San Angelo, TXSkills
- English Language Writing
- Active Listening
- Investigation Techniques
- Critical Thinking
- Professionalism
- Customer and Personal Service
- Teamwork Abilities
- First aid and safety
Timeline
Direct Support Professional
My Health My Resources
08.2024 - 04.2026
Claims Technician
Blue Cross Blue Shield
09.2021 - 02.2024
Customer Support Representative
Performant
09.2019 - 03.2020
Cashier
Ross Dress for Less
06.2019 - 09.2019
Customer Service Representative
Sitel Corporation
05.2018 - 08.2018
Bachelor of Social Work - Social Work
Angelo State University