Summary
Overview
Work History
Education
Skills
Timeline
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Alexis McIntosh

Mount Juliet

Summary

Enthusiastic, detail-oriented professional with 9+ years of customer service experience and a strong background in patient care and safety. Adept at fostering positive interactions, handling high-pressure situations with composure, and ensuring the comfort and well-being of individuals in fast-paced environments. Skilled communicator with proven adaptability and a commitment to delivering exceptional experiences—qualities aligned with Southwest Airlines’ dedication to hospitality and safety.

Overview

12
12
years of professional experience

Work History

Certified Nursing Assistant

NHC Healthcare
08.2021 - Current
  • Provide compassionate care and assistance with daily living needs, ensuring safety and comfort.
  • Monitor vital signs and report changes promptly to medical staff for immediate response.
  • Maintain accurate and timely documentation in electronic health records.
  • Collaborate with team members to provide consistent, high-quality care in a dynamic environment.

Certified Nursing Assistant

Shiftkey
10.2017 - Current
  • Deliver patient care across diverse healthcare facilities, quickly adapting to new settings.
  • Assist with mobility, transport, and personal care, ensuring dignity and comfort for all patients.
  • Exhibit strong time management skills in balancing multiple patient needs simultaneously.

Assistant Manager

Arby's
07.2018 - 09.2021
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Led and trained a team of 10 employees, fostering a positive work environment.
  • Resolved customer issues promptly, turning challenges into positive experiences.

Shift Manager

Arbys Resturant
05.2016 - 07.2018
  • Trained and mentored new employees to maximize team performance.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Cashier

Arbys Resturant
05.2013 - 07.2018
  • Delivered fast, friendly, and accurate service in a high-volume setting.
  • Handled cash and balanced registers with precision.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Developmental Psychology

Liberty University
Lynchburg, VA
02-2026

High School Diploma -

Mount Juliet High School
Mount Juliet, TN
05-2015

Skills

Customer Service & Hospitality (9 years) Passenger & Safety Assistance Clear & Professional Communication Conflict Resolution & Problem Solving Time Management & Organization Empathy & Cultural Sensitivity Team Collaboration & Adaptability Attention to Detail Basic Medical Knowledge

Timeline

Certified Nursing Assistant

NHC Healthcare
08.2021 - Current

Assistant Manager

Arby's
07.2018 - 09.2021

Certified Nursing Assistant

Shiftkey
10.2017 - Current

Shift Manager

Arbys Resturant
05.2016 - 07.2018

Cashier

Arbys Resturant
05.2013 - 07.2018

Developmental Psychology

Liberty University

High School Diploma -

Mount Juliet High School

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Alexis McIntosh