Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis McIntosh

Mount Juliet

Summary

Enthusiastic, detail-oriented professional with 9+ years of customer service experience and a strong background in patient care and safety. Adept at fostering positive interactions, handling high-pressure situations with composure, and ensuring the comfort and well-being of individuals in fast-paced environments. Skilled communicator with proven adaptability and a commitment to delivering exceptional experiences—qualities aligned with Southwest Airlines’ dedication to hospitality and safety.

Overview

12
12
years of professional experience

Work History

Certified Nursing Assistant

NHC Healthcare
Gallatin, TN
08.2021 - Current
  • Provide compassionate care and assistance with daily living needs, ensuring safety and comfort.
  • Monitor vital signs and report changes promptly to medical staff for immediate response.
  • Maintain accurate and timely documentation in electronic health records.
  • Collaborate with team members to provide consistent, high-quality care in a dynamic environment.

Certified Nursing Assistant

Shiftkey
Nashville, TN
10.2017 - Current
  • Deliver patient care across diverse healthcare facilities, quickly adapting to new settings.
  • Assist with mobility, transport, and personal care, ensuring dignity and comfort for all patients.
  • Exhibit strong time management skills in balancing multiple patient needs simultaneously.

Assistant Manager

Arby's
Murfreesboro, TN
07.2018 - 09.2021
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Led and trained a team of 10 employees, fostering a positive work environment.
  • Resolved customer issues promptly, turning challenges into positive experiences.

Shift Manager

Arbys Resturant
Mount Juliet, TN
05.2016 - 07.2018
  • Trained and mentored new employees to maximize team performance.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Cashier

Arbys Resturant
Mount Juliet, TN
05.2013 - 07.2018
  • Delivered fast, friendly, and accurate service in a high-volume setting.
  • Handled cash and balanced registers with precision.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Developmental Psychology

Liberty University
Lynchburg, VA
02-2026

High School Diploma -

Mount Juliet High School
Mount Juliet, TN
05-2015

Skills

Customer Service & Hospitality (9 years) Passenger & Safety Assistance Clear & Professional Communication Conflict Resolution & Problem Solving Time Management & Organization Empathy & Cultural Sensitivity Team Collaboration & Adaptability Attention to Detail Basic Medical Knowledge

Timeline

Certified Nursing Assistant

NHC Healthcare
08.2021 - Current

Assistant Manager

Arby's
07.2018 - 09.2021

Certified Nursing Assistant

Shiftkey
10.2017 - Current

Shift Manager

Arbys Resturant
05.2016 - 07.2018

Cashier

Arbys Resturant
05.2013 - 07.2018

Developmental Psychology

Liberty University

High School Diploma -

Mount Juliet High School
Alexis McIntosh