Alexis Mitchell
Murfreesboro
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
13
years of professional experience
2016
2016
years of post-secondary education
Work History
Store Manager
Tractor Supply Company
Murfreesboro
09.2024 - Current
- Managed daily store operations and ensured smooth workflow among staff.
- Trained and mentored employees on customer service techniques and product knowledge.
- Oversaw inventory management and conducted regular stock assessments for accuracy.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored sales performance and adjusted strategies to meet store goals.
- Coordinated staff schedules to optimize coverage during peak shopping hours.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented campaigns and promotions to help with developing goods and services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- High preforming Store Manager over a high volume location with attached garden center
Store Manager
Tractor Supply Company
Franklin
10.2022 - 09.2024
- Managed daily store operations and ensured smooth workflow among staff.
- Trained and mentored employees on customer service techniques and product knowledge.
- Oversaw inventory management and conducted regular stock assessments for accuracy.
- Recruited, trained and supervised new employees.
- Collaborated with district managers on operational improvements and best practices.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Planned special promotions or discounts based on market trends.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented successful business strategies to increase revenue and target new markets.
Store Manager
Tractor Supply Company
Beaver Dam
07.2016 - 10.2022
- Managed daily store operations and ensured smooth workflow among staff.
- Trained and mentored employees on customer service techniques and product knowledge.
- Oversaw inventory management and conducted regular stock assessments for accuracy.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Organized promotional events to increase product awareness.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
Tractor Supply Company
Munfordville
03.2015 - 03.2016
- Managed daily store operations and ensured smooth workflow among staff.
- Trained and mentored employees on customer service techniques and product knowledge.
- Oversaw inventory management and conducted regular stock assessments for accuracy.
- Developed and implemented promotional displays to enhance customer engagement.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Assistant Manager
Tractor Supply Company
Beaver Dam
07.2014 - 03.2015
- Assisted in developing strategic plans for team operations and project initiatives.
- Coordinated staff scheduling to ensure adequate coverage and resource allocation.
- Streamlined communication between departments to enhance workflow efficiency and collaboration.
- Trained new employees on company policies, procedures, and operational best practices.
- Conducted regular performance reviews to assess team capabilities and identify improvement areas.
- Managed inventory levels by monitoring supplies and placing orders as necessary.
- Facilitated team meetings to discuss progress, challenges, and solutions collaboratively.
- Analyzed customer feedback to improve service quality and enhance client satisfaction initiatives.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
Receiving Manager
Tractor Supply Company
Beaver Dam
12.2013 - 07.2014
- Oversaw daily receiving operations and managed team workflow.
- Coordinated inventory management and ensured stock accuracy.
- Trained staff on safety protocols and efficient receiving procedures.
- Inspected incoming shipments for quality and compliance standards.
- Utilized warehouse management systems for tracking inventory levels.
- Collaborated with vendors to resolve discrepancies in shipments.
- Maintained organized receiving area to improve operational efficiency.
- Implemented best practices for handling merchandise and reducing damage.
Team Leader
Tractor Supply Company
12.2012 - 12.2013
- Supervised daily operations and ensured team adherence to company policies.
- Trained new team members on customer service and product knowledge standards.
- Coordinated inventory management and maintained stock levels effectively.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Monitored sales performance and provided feedback to improve team efficiency.
- Implemented safety protocols to create a secure work environment for staff.
- Collaborated with management to develop strategies for improving store operations.
- Maintained a positive work environment that promoted collaboration between team members.
Team Member
Tractor Supply Company
Central City
03.2012 - 12.2012
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Operated cash register and processed customer transactions efficiently.
- Stocked shelves with inventory and ensured accurate product placement.
- Collaborated with team members to achieve store goals and maintain workflow.
- Participated in training sessions to improve product knowledge and service skills.
- Followed safety protocols during daily operations and equipment usage.
- Provided support during inventory counts to ensure stock accuracy and availability.
Education
BBA - Business Administration
Madisonville Community College
Madisonville, KY 08.2012 - 06.2016
Naperville Central High School
Napperville, ILSkills
- Inventory management
- Visual merchandising
- Sales analysis
- Staff scheduling
- Promotional planning
- Conflict resolution
- Operational efficiency
- Employee training
- Problem solving
- Effective communication
- Risk mitigation
- Time management
- Financial oversight
- Security system monitoring
- Advertising and marketing
- Forklift operation
- Propane Certifier for licensed dispensing
Timeline
Store Manager
Tractor Supply Company
09.2024 - Current
Store Manager
Tractor Supply Company
10.2022 - 09.2024
Store Manager
Tractor Supply Company
07.2016 - 10.2022
Store Manager
Tractor Supply Company
03.2015 - 03.2016
Assistant Manager
Tractor Supply Company
07.2014 - 03.2015
Receiving Manager
Tractor Supply Company
12.2013 - 07.2014
Team Leader
Tractor Supply Company
12.2012 - 12.2013
BBA - Business Administration
Madisonville Community College
08.2012 - 06.2016
Team Member
Tractor Supply Company
03.2012 - 12.2012
Naperville Central High School
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