Alexis Patrick
Memphis
Summary
Accomplished Agent Services Representative with a proven track record at the Internal Revenue Service, showcasing expertise in data entry and exceptional customer service. Excelled in complaint resolution and system management, enhancing agent satisfaction and operational efficiency. Demonstrates strong negotiation and critical thinking skills, adept at fostering positive outcomes in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Agent Services Representative
Internal Revenue Service, IRS
05.2023 - Current
- Handled agent inquiries regarding materials and resources.
- Provided training support for new agents on system usage.
- Updated agent databases with relevant information and documentation.
- Handled complaints and resolved issues to ensure agent satisfaction.
Agent Services Representative
GC Services
02.2019 - 04.2023
• Monitored and documented utility service disruptions.
• Handled customer payments accurately.
• Coordinated effective financial settlement plans.
Agent Services Representative
Pizza Hut Call Center
05.2016 - 01.2018
• Managed the ordering system for pizza delivery.
• Direct unresolved calls to manager.
Education
High School Diploma -
Ranchview Highschool
Carrollton, TX06.2018
Skills
- Strong negotiation skills
- Call center experience
- Data entry proficiency
- Complaint handling
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Active listening
Timeline
Agent Services Representative
Internal Revenue Service, IRS
05.2023 - Current
Agent Services Representative
GC Services
02.2019 - 04.2023
Agent Services Representative
Pizza Hut Call Center
05.2016 - 01.2018
High School Diploma -
Ranchview Highschool
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