Alexis Rodriguez
Nashville
Summary
Proven leader with extensive experience in the hospitality industry, notably at Coyote Ugly Saloon. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional multitasking and team leadership abilities. Achieved significant improvements in financial accuracy and inventory management, underscoring a strong blend of analytical and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Coyote Ugly Saloon
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Oversaw daily operations to maintain store cleanliness and organization.
Bartender
Coyote Ugly Saloon
05.2022 - 07.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
Bartender
Martins BBQ
03.2022 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Bartender
Coyote Ugly Saloon
10.2017 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
No Degree - History
Concordia University of Texas
Austin, TX01-2027
Skills
- Customer service
- Strong multitasking
- Money handling
- Highly reliable
- Team leadership
- Time management
- Outgoing personality
- Cleanliness and hygiene
Timeline
Assistant Manager
Coyote Ugly Saloon
06.2022 - Current
Bartender
Coyote Ugly Saloon
05.2022 - 07.2022
Bartender
Martins BBQ
03.2022 - 06.2022
Bartender
Coyote Ugly Saloon
10.2017 - 03.2022
No Degree - History
Concordia University of Texas
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