ALEXIS TOWNSEND
Nashville,TN
Summary
Results-driven hospitality and business professional with experience in managing client relationships, leading events, and driving exceptional guest experiences. Proven effective team leader with a track record of fostering lasting client relationships and increasing customer satisfaction. Known for reliability, achieving high-quality results, and providing a great experience whether first time guests or long term clients.
Overview
9
9
years of professional experience
Work History
Bartender
Hooky Entertainment
Nashville, TN
03.2026 - Current
- Crafted and served high-quality cocktails in fast-paced environment.
- Trained new bartenders on drink recipes and customer service standards to enhance team performance.
- Developed efficient workflows to enhance speed of service during peak hours.
- Managed inventory and coordinated timely restocking of supplies to maintain service flow.
- Opened location and established best practices for operational efficiency.
Events Coordinator
Von Elrod’s
Nashville, TN
01.2025 - Current
- Manage private and corporate events from initial consultation through successful execution.
- Manage on-site event operations, directing staff to deliver seamless guest experiences and uphold service standards.
- Coordinate with culinary, bar, operation, and management teams to align event execution with client needs and expectations.
- Implemented project management tools to streamline workflows, improving team efficiency during all phases of events.
- Conduct post-event evaluations to identify successes and actionable improvements for future events.
Server/Bartender Trainer
Von Elrod's
Nashville, TN
03.2024 - Current
- Utilized upselling techniques and in-depth menu knowledge to drive increased sales and customer satisfaction.
- Trained new FOH employees on menu knowledge, service procedures, company standards, enhancing overall team performance.
- Cultivated strong rapport with regular customers through genuine hospitality, fostering repeat business and loyalty.
Server/Bartender Trainer
Sports and Social
Nashville, TN
10.2023 - 03.2026
- Managed bar and multiple tables in fast-paced environment, ensuring timely service and customer satisfaction.
- Trained new servers on menu offerings and service protocols, enhancing overall service quality.
- Established strong connections with patrons, resulting in increased repeat business. with people that became weekly business.
Server/Events Captain
Twelve Thirty Club
Nashville, TN
02.2023 - 10.2023
- Led event setup and breakdown, ensuring smooth transitions and operational readiness.
- Delivered exceptional customer service, enhancing guest experiences and satisfaction.
- Collaborated with kitchen staff to synchronize food preparation and timely service.
Account Executive
Brooksource
Nashville, TN
06.2022 - 05.2023
- Consulted with Fortune100 clients to advance IT initiatives in human capital.
- Built and maintained pipeline of C-Suite Individuals.
- Managed relationships through full sales lifecycle, generating recurring business.
- Developed strategies for cold business generation, enhancing lead acquisition.
- Led DEI initiatives for our Nashville market.
Recruiter
Brooksource
Nashville, TN
02.2022 - 06.2022
- Developed candidate sourcing strategies for Fortune 500 clients to attract top talent across diverse industries.
- Collaborated with hiring managers to understand role requirements and adjust recruitment processes accordingly.
- Facilitated interview processes by coordinating schedules and preparing candidates for interviews.
Office Receptionist
Rochester Institute of Technology
Rochester, NY
09.2017 - 03.2020
- Developed and maintained filing systems for student records, improving accessibility and organization.
Education
Bachelor of Science - Management Information Systems
Rochester Institute of Technology
Rochester, NYSkills
- Mixology techniques
- Guest experience and client management
- Event planning and execution
- Team leadership and staff development
- Inventory management
- Sales and business development
- Process improvement
- Technologies- Tripleseat, Salesforce, LI Sales Navigator
Timeline
Bartender
Hooky Entertainment
03.2026 - Current
Events Coordinator
Von Elrod’s
01.2025 - Current
Server/Bartender Trainer
Von Elrod's
03.2024 - Current
Server/Bartender Trainer
Sports and Social
10.2023 - 03.2026
Server/Events Captain
Twelve Thirty Club
02.2023 - 10.2023
Account Executive
Brooksource
06.2022 - 05.2023
Recruiter
Brooksource
02.2022 - 06.2022
Office Receptionist
Rochester Institute of Technology
09.2017 - 03.2020
Bachelor of Science - Management Information Systems
Rochester Institute of Technology