Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexis Wells-Horton

Antioch

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

5
5
years of professional experience

Work History

Delivery Rider

Spark
05.2024 - Current
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Customer Service Representative

Teleperformance USA
07.2024 - 04.2025
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Benefits Specialist

TTEC
07.2023 - 06.2024
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.


CSR - Customer Service Representative

FLEETCOR
05.2022 - 06.2023
  • Place permit orders for truckers
  • Educated customers about billing, payment processing and support policies and procedures.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Tractor Supply Company
11.2020 - 01.2021
  • Took 40-60 inbound calls a day
  • Assisted customers with complaints, placing orders, updating account information, tracking orders etc.
  • Documented each call in SERVICENOW and gave reference number after each call

Education

High school or equivalent -

Glencliff Comp High School
Nashville, TN
05.2011

Skills

  • Order fulfillment

  • Freight coordination

  • Insurance verification

  • Data entry proficiency

  • ServiceNow administration

  • Windows operating system proficiency

  • Customer service expertise

  • Knowledgeable in medical terminology

  • Account updating

  • Cultural awareness

  • HIPAA compliance

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Teleperformance USA
07.2024 - 04.2025

Delivery Rider

Spark
05.2024 - Current

Benefits Specialist

TTEC
07.2023 - 06.2024

CSR - Customer Service Representative

FLEETCOR
05.2022 - 06.2023

Customer Service Representative

Tractor Supply Company
11.2020 - 01.2021

High school or equivalent -

Glencliff Comp High School

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Alexis Wells-Horton