Alexus McKay
Memphis
Summary
Professional Service Agent with demonstrated tenacity and strong persuasion skills to communicate eloquently and guide others successfully. Possesses highly developed sense of integrity and commitment to customer satisfaction.
Customer-focused Service Agent known for high productivity and efficient task completion. Possess specialized skills in customer communication, problem-solving, and conflict resolution. Excel at using empathy, active listening, and patience to enhance customer satisfaction and loyalty. Ready to leverage abilities in fast-paced environments to contribute positively to team success and customer experience improvement.
Overview
1
1
Certification
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Service Agent
Memphis International Airport
Memphis
05.2026 - Current
- Collaborated with security staff to ensure passenger safety during operations.
- Resolved customer inquiries and issues promptly and professionally.
- Trained new team members on operational procedures and customer service standards.
- Kept work area clean, organized, secure and free from hazardous conditions.
- Ensured compliance with safety regulations in the workplace.
- Assessed customer needs to provide the best solutions.
- Checked vehicles after returns and immediately completed necessary maintenance.
- Maintained composure, resilience and flexibility during stressful periods and tight deadlines.
- Handled difficult situations involving dissatisfied customers calmly and efficiently.
- Resolved conflicts between customers, co-workers or supervisors in a professional manner.
- Cultivated relationships with company employees and clients to elevate service delivery.
- Demonstrated excellent communication skills both verbally and written.
- Used company-approved soap solution to wash exteriors of vehicles upon returns, improving shine and decreasing appearance of scratches.
- Collaborated with team members to meet daily goals set by management.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Outbound Associate
Protective Industrial Products
Olive Branch
11.2022 - 05.2025
- Responsible for training individuals/new hires how to process, audit, close out and ship orders daily as needed
- Completed the loading and unloading of all materials needed for each order
- Provided quality control of all items processed by pickers on a daily basis
- Divide total number of orders in daily que between a team of pickers and ensure that each order reaches the floor at a timely manner to be processes and shipped as needed
- Ensure that goal is met daily by maintaining, communicating, and meeting with a team of individual or leaders or managers as needed
- Ensure that trucks are loaded, shipped and processed in the system daily and I'm a timely manner, trucks must meet goal time
- Process 3 UPS truck swaps at 3 set time frames ensuring that each truck has been loaded with orders that have been audited, closed out and shipped via UPS.
- Process 2 Fedex truck swaps at 2 set time frames ensuring that each truck had been loaded with orders that have been audited, closed out and shipped via FedEx
- Record daily tasks completely at the end of each shift daily. Must fill out and process a 'End of Day' production sheet
- Managed outbound inventory for timely shipment to customers.
- Operated warehouse equipment to load and unload products efficiently.
- Coordinated with team members to ensure accurate order fulfillment.
- Maintained safety standards while handling hazardous materials.
- Assisted in training new associates on operational procedures.
- Conducted regular checks on shipping supplies and equipment functionality.
- Communicated with logistics teams to streamline transportation processes.
- Documented shipping activities and maintained accurate records for compliance.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Managed multiple projects simultaneously while meeting strict deadlines.
- Assisted customers with product selection and order placement.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Implemented creative solutions to improve efficiency of outbound calling process.
- Collaborated with marketing team to create promotional materials aimed at increasing sales volume.
- Participated in team meetings to discuss progress towards goals and share best practices.
- Provided accurate information on product availability, pricing, delivery times and payment options.
- Collaborated effectively with other departments such as Marketing and Customer Service teams.
- Developed strategies for increasing sales volume with existing customers.
- Maintained customer records with timely and accurate database updates.
- Identified new sales opportunities through data analysis of customer profiles.
Team Leader
Technicolor
Memphis
01.2020 - 08.2023
- Led team meetings to discuss project updates and address challenges.
- Coordinated daily operations to ensure smooth workflow among team members.
- Mentored new employees on company policies and best practices.
- Monitored project timelines to ensure adherence to deadlines and goals.
- Implemented process improvements to enhance team efficiency and productivity.
- Facilitated training sessions to develop team skills and knowledge.
- Collaborated with management to align team objectives with company strategy.
- Resolved conflicts within the team to maintain a positive work environment.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
Education
BBA - Business Administration
Columbia Southern University
Orange Beach, AL 02.2026 - 07.2026
BBA - Business
Strayer University
Nashville, TN 09.2024 - 08.2025
GED -
Hope Works
Cordova, TNSkills
- Read and comprehend production orders
- Analyze and solve problem
- Excellent organization skills
- Load & Unload
- Machining
- Packaging
- Warehouse Experience
- Kitchen Experience
- Food Preparation
- Order Picking
- Cleaning Experience
- Clerical Experience
- Materials Handling
- Shipping & Receiving
- RF Scanner
- Pallet Jack
- Microsoft Word
- Leadership
- Manufacturing
- Order Picker
- Reach Truck
- Quality Inspection
- Microsoft Office
- Computer skills
- Microsoft Excel
- Forklift
Certification
- Forklift Certification, 08/01/22, 08/01/25, All Powered Industrial Lift Trucks, LPG Forklift, Diesel Forklift, Gasoline Forklift, Electric Stand Up, Electric Sit Down, Electric Pallet Jack, Reach Forklift, Order-Picker Forklift
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Service Agent
Memphis International Airport
05.2026 - Current
BBA - Business Administration
Columbia Southern University
02.2026 - 07.2026
BBA - Business
Strayer University
09.2024 - 08.2025
Outbound Associate
Protective Industrial Products
11.2022 - 05.2025
Team Leader
Technicolor
01.2020 - 08.2023
GED -
Hope Works