Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aleyah Walker

Jackson

Summary

Being able to support patients by monitoring behaviors, assisting with daily living activities, facilitating therapeutic groups, and maintaining accurate and detailed documentation. While I value the hands-on clinical experience I have gained in this role, I am now seeking an opportunity to transition into a remote/work-from-home position or a role where I can fully utilize my Medical Assisting certification. I am eager to apply my clinical knowledge, patient care experience, and strong communication skills in a setting that supports professional growth while delivering high-quality healthcare services. In addition, I am highly proficient in computer operations, with experience using Microsoft Office applications such as Word, Excel, and Outlook for documentation, communication, and data management. I possess strong typing and data entry skills with a high level of accuracy and attention to detail, and I am comfortable navigating multiple systems simultaneously, including working with dual monitors to improve workflow efficiency and productivity. My ability to multitask while staying organized and detail-oriented allows me to perform effectively in both clinical and remote environments.

Overview

9
9
years of professional experience

Work History

Behavioral Health Tech

RHA
Jackson
12.2024 - Current
  • Provides direct patient care to individuals with psychiatric or co-occurring disorders, always ensuring safety and well-being.
  • Follows the plan of care, including observation levels, safety checks, and supervision.
  • Assists individuals with activities of daily living (ADLs) such as hygiene, meals, mobility, and personal care, while promoting autonomy.
  • Monitors and documents behavior, mood, affect, sleep, intake/output, and participation in programming.
  • Supports individuals experiencing crisis using de-escalation, grounding, redirection, and therapeutic engagement techniques.
  • Responds appropriately to behavioral or medical emergencies and all facility codes.

Patient Care Technician

Jackson General Hospital
Jackson
05.2022 - 11.2024
  • Answers call lights by carrying wireless phones or by the console.
  • Obtains and records patient Vital Signs per unit specification.
  • Assists with new admissions by taking vital signs, obtaining weights, and assist patients with a gown, places telemetry patches, leads and telemetry box on patients.
  • Responsible for repositioning patients every two hours, whether it is turning or encouraging patients to turn themselves.
  • Ambulates patients in the hall as needed.
  • Assist patients with meals by getting patients up to the chair before if appropriate offers hygiene and prepares the area for eating.
  • Passes food trays and feeds patients who cannot feed themselves.
  • Collects and accurately records intake and output.
  • Assists with transport patients.

Psychiatric Technician

Perimeter Behavioral Hospital
Jackson
04.2019 - 04.2022
  • In this vital role, you’ll provide hands-on support to patients, helping them build stability, safety, and hope during their recovery journey.
  • What You’ll Do as a Mental Health Tech provide direct care and support to patients in a behavioral health setting.
  • Assist with daily living activities, hygiene, and personal care needs. Observe, document, and report patient behaviors, progress, and safety concerns.
  • Support therapeutic groups and structured activities under the direction of clinical staff.
  • Respond to crisis situations calmly and effectively following safety procedures.
  • Foster a compassionate, respectful, and safe environment for patients and staff.

Pharmacy Benefits Associate

CVS Health
Jackson
01.2017 - 04.2019
  • Resolved benefits, eligibility, claim, and financial account inquiries with accuracy and empathy.
  • Educated customers on healthcare benefits, prior authorizations, and cost-saving options.
  • Coordinated with providers to schedule appointments and verify insurance coverage.
  • Monitored authorizations, appeals, MAB, and deductible statuses while maintaining strict confidentiality.
  • Work from Home

Education

High School Diploma -

Northside High School
Jackson, TN

Medical Assistant -

All Things Medical
Jackson, TN

Skills

  • HIPAA Compliance
  • Healthcare Law
  • Patient Support
  • Charting & Documentation
  • Interpersonal & Professional Communication
  • Hospital & Clinical Environment
  • Medical Terminology
  • Proficient in Basic Computer Applications & Electronic Systems
  • Medical Office Operations
  • Patient Access
  • Experience with Autistic Individuals on Spectrum
  • Organizational Efficiency
  • Behavioral Health Practices

Timeline

Behavioral Health Tech

RHA
12.2024 - Current

Patient Care Technician

Jackson General Hospital
05.2022 - 11.2024

Psychiatric Technician

Perimeter Behavioral Hospital
04.2019 - 04.2022

Pharmacy Benefits Associate

CVS Health
01.2017 - 04.2019

High School Diploma -

Northside High School

Medical Assistant -

All Things Medical
Aleyah Walker