Alfonso Mier
Nashville
Summary
Dynamic sales professional with over 20 years in building materials, excelling at Behr Paint. Bilingual in English and Spanish, I foster strong relationships with contractors and store associates. Known for exceptional customer service and problem-solving skills, I consistently enhance client experiences and drive account conversions through effective communication.
In my two and a half years working as a hub rep for better paint I consistently improved sales plan by an average of 7% over plan / budget.
I enjoy helping customers in getting all that is needed to complete their paint projects.
Overview
13
13
years of professional experience
Work History
PPSS
Behr Paint
04.2023 - Current
- As A Hub Behr Paint Specialist Sales, I am focused on professional painting contractors, provide them product and accommodating deliveries and will calls. I manage contractors relationships, store leaders and associates relationships, engage and assist DIYs and general Paint shoppers.
- I facilitate the entire ordering process for contractors from Colin, texting, setting up deliveries and will c calls.
- Self-motivated, with a strong sense of personal responsibilities, working independently but also collaborating in a team environment
- Proven ability to learn quickly and adapt to new situations, with excellent communication skills bilingual English/Spanish fluently verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed. Effective learning and committed to continue improvement. Adapt quickly to new technology and software applications, developing and maintaining courteous relationships
Pro Account Sales Associate
Home Depot
05.2012 - 04.2023
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of inventory levels and product features to ensure accurate recommendations.
- Operated point-of-sale systems efficiently, processing transactions with accuracy and speed.
- Collaborated with team members to achieve sales goals and improve store performance.
- Processed payments over the phone and check out. Setting up deliveries and will call
Education
Bachelor of Science - Civil Engineering
Institute of Technology, Durango, Mexico
Durango, Mexico09.1987
Skills
- Excellent customer service, bilingual fluent English/ Spanish Have worked in the building materials customer service for over 20 years, with vast multicultural customer base
- Friendly, positive attitude, excellent and collaboration, highly experience problem solving and reaching out with peers to provide the best customer experience
- Excellent communication and building relationships with store associates and customers, current and new Seek new Leeds and develop for account conversion
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
PPSS
Behr Paint
04.2023 - Current
Pro Account Sales Associate
Home Depot
05.2012 - 04.2023
Bachelor of Science - Civil Engineering
Institute of Technology, Durango, Mexico