Alica Jones
Memphis
Summary
Skilled in managing shipping, receiving, and inventory tasks with focus on efficiency and accuracy. Have experience in optimizing warehouse operations, improving stock management through innovative strategies, and ensuring seamless flow of goods. Strong organizational skills and ability to work under pressure lead to significant improvements in order fulfillment times and inventory accuracy. Demonstrated capability in coordinating with team members to enhance operational procedures for better productivity.
Overview
15
15
years of professional experience
Work History
Receiving Clerk
FedEx Supply Chain
Memphis
06.2023 - Current
- Received and inspected incoming shipments for accuracy and quality standards.
- Maintained cleanliness and orderliness of receiving area in compliance with safety regulations.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Maintained accurate records of incoming deliveries according to established procedures.
- File packing slips.
- Update trailer report.
- Answer emails in a timely manner.
Coach
Walmart
Cordova
05.2020 - 06.2023
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
Team Lead
FedEx Supply Chain
Memphis
10.2017 - 05.2020
- Led team in executing daily operational tasks and meeting project deadlines.
- Coordinated training sessions for new team members on standard procedures.
- Monitored workflow to ensure adherence to company policies and quality standards.
- Analyzed performance metrics to identify areas for process improvement initiatives.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated tasks appropriately according to individual skill sets.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
Shift Lead
Backyard Burger
Memphis
04.2010 - 10.2017
- Supervised daily operations and team activities during shifts.
- Trained new employees on food preparation and customer service standards.
- Managed inventory levels and ordered supplies to ensure availability.
- Ensured compliance with health and safety regulations in food handling.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Coordinated team schedules to optimize coverage during peak hours.
- Implemented processes to improve efficiency in kitchen workflows.
- Assisted management in conducting performance evaluations for staff members.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Education
High School Diploma -
Sheffield High School
Memphis, TN05-2008
Skills
- Customer service
- Team leadership
- Employee training
- Safety and compliance
- Material handling
- Warehouse organization
- Labeling accuracy
- Product knowledge
- Relationship building
- Task prioritization
- Receiving procedures
- Quality control
- Inventory management
- Record keeping
- Time management
- Invoice verification
- Effective communication
- Problem solving
- Task delegation
- Stock rotation
Timeline
Receiving Clerk
FedEx Supply Chain
06.2023 - Current
Coach
Walmart
05.2020 - 06.2023
Team Lead
FedEx Supply Chain
10.2017 - 05.2020
Shift Lead
Backyard Burger
04.2010 - 10.2017
High School Diploma -
Sheffield High School
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