Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Bell

Murfreesboro

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Waffle House. Proven ability to enhance guest satisfaction and streamline operations. Experienced in cash handling and training staff, contributing to a knowledgeable team environment. Recognized for resolving customer inquiries efficiently, fostering loyalty and repeat business.

Overview

9
9
years of professional experience

Work History

Server

Waffle House
12.2018 - Current
  • Provided exceptional customer service, enhancing guest satisfaction and loyalty.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Managed multiple tables efficiently, prioritizing tasks in high-pressure environments.
  • Trained new servers on menu offerings and restaurant protocols for seamless operations.
  • Resolved guest complaints promptly, fostering positive dining experiences and repeat visits.

Production Scheduler

The Foundation Specialists
05.2023 - 06.2024
  • Developed and maintained detailed production schedules to optimize workflow and resource allocation.
  • Coordinated with cross-functional teams to ensure timely delivery of materials and completed projects.
  • Analyzed production data to identify bottleneck
  • Oversaw the timely updating of accounts receivable, contributing to improved financial reporting
  • Administered warranty claims" or "Managed warranty processes and customer support.

Custer Service Representative

The Bugman
07.2021 - 03.2023
  • Resolved customer inquiries efficiently through multi-channel communication, enhancing overall satisfaction.
  • Trained new staff on company policies and procedures, fostering a knowledgeable and effective team environment.
  • Collaborated with team members to streamline workflows, improving response times for customer support requests.
  • Managed and updated accounts receivable records, ensuring accuracy and compliance

Cashier

Way Back Burger
08.2016 - 10.2018
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate cash drawer balances through regular reconciliation practices.
  • Assisted in training new staff on operational procedures and customer interaction standards.

Education

Shelbyville Central Highschool
Shelbyville, TN

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Safe food handling
  • Data entry
  • Sales force

Timeline

Production Scheduler

The Foundation Specialists
05.2023 - 06.2024

Custer Service Representative

The Bugman
07.2021 - 03.2023

Server

Waffle House
12.2018 - Current

Cashier

Way Back Burger
08.2016 - 10.2018

Shelbyville Central Highschool

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Alicia Bell