Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Burwell

Brighton

Summary

Dynamic sales professional with a proven track record at Target, excelling in customer relationship management and delivering exceptional service. Skilled in effective time management and conflict resolution, I foster positive guest experiences while maintaining operational efficiency. Recognized for building rapport and loyalty, I thrive in high-pressure environments, ensuring customer satisfaction and team success.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

Sales Associate

Target
11.2021 - 01.2025
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.

Shift Leader

Build A Bear Workshop Inc
10.2015 - 08.2019
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Distributed necessary tasks and duties during each shift.
  • Monitored trends in online retail to identify new opportunities for growth.

Education

High School Diploma -

Corcoran High School
Syracuse, NY
06-2015

Skills

  • Optimistic communication
  • Guest relations expertise
  • Effective time management
  • Customer relationship management
  • Excellent people skills
  • Excellent communication skills
  • Oversight of financial documentation
  • Attentive listener
  • Clear and concise communication
  • Advanced reading comprehension
  • Critical thinking for problem-solving
  • Client requirement analysis
  • Exceptional customer service

Timeline

Sales Associate

Target
11.2021 - 01.2025

Shift Leader

Build A Bear Workshop Inc
10.2015 - 08.2019

High School Diploma -

Corcoran High School

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Alicia Burwell