Alicia Franklin
Memphis
Summary
Passionate individual with several years of experience in leasing consultant role. Enthusiastic about taking on new challenges and delivering exemplary customer service.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Leasing Consultant
MAA
Memphis
04.2025 - 06.2026
- Assisted prospective residents with leasing inquiries and property tours.
- Maintained accurate and organized resident files and lease documentation.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Conducted background checks on applicants.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Tracked leads using CRM software and followed up with interested parties.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
Leasing Assistant
Leasing Angels
Memphis
12.2024 - 03.2025
- Assisted in managing leasing paperwork and tenant applications.
- Coordinated property tours and responded to prospective tenant inquiries.
- Maintained accurate records of lease agreements and tenant communications.
- Supported the marketing efforts by creating property listings and advertisements.
- Conducted market research to identify local rental trends and pricing strategies.
- Monitored tenant accounts for late or missed payments.
- Collected rent payments from tenants and processed them into accounting software.
- Processed applications for prospective tenants and conducted background checks.
- Scheduled viewings of rental properties with prospective tenants.
Property Manager
Public Storage
Memphis
02.2022 - 10.2024
- Managed daily operations of storage facilities for efficient service delivery.
- Conducted regular inspections to ensure facility cleanliness and safety compliance.
- Assisted customers with rental agreements and provided information on services offered.
- Coordinated with maintenance teams for timely repairs and upkeep of property.
- Implemented marketing strategies to attract new customers and retain existing ones.
- Processed evictions when necessary in accordance with state laws and procedures.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Met with prospective tenants to show property and assess applications or sign leases.
Education
Associate of Science - Business Administration And Management
Walden University
Minneapolis, MN 09.2024 - 06.2026
The Academy At Hickory Hollow
Antioch, TNSkills
- Customer service
- Data analysis
- Lease negotiations
- Marketing strategies
- CRM software
- Fair housing regulations
- Yardi, Entrata, Yieldstar
- Record preparation
- Administrative support
Timeline
Leasing Consultant
MAA
04.2025 - 06.2026
Leasing Assistant
Leasing Angels
12.2024 - 03.2025
Associate of Science - Business Administration And Management
Walden University
09.2024 - 06.2026
Property Manager
Public Storage
02.2022 - 10.2024
The Academy At Hickory Hollow