Alicia Hardee
Customer Service
Dyersburg,TN
Summary
Results-driven individual with a strong background in customer service seeking a leadership role to utilize my expertise in enhancing operational efficiency, driving customer satisfaction, and fostering team growth. Committed to delivering exceptional service.
Overview
14
14
years of professional experience
Work History
Coil Winder
ERMCO
02.2023 - 08.2024
Cleaner
ERMCO
10.2023 - 02.2024
Customer Service Representative
Advance Call Center Technologies
10.2021 - 04.2023
Field Technician
Servall Llc Termite & Pest, Terminix Pest Control
01.2015 - 04.2020
Caregiver
At Home Healthcare, Bullington Family
10.2010 - 05.2019
Education
Business And Accounting
Dyersburg State
Skills
Call center Experience
Problem-solving
De-escalation techniques
Adaptability and flexibility
Complaint resolution
Time management
Confidentiality & Sensitivity Handling
Decision-making
Microsoft Excel
Appointment scheduling
Information security
Paperwork processing
Customer satisfaction measurement
Microsoft Office Suite
People Skills
Invoice and Purchase
Order Processing
Timeline
Cleaner
ERMCO
10.2023 - 02.2024
Coil Winder
ERMCO
02.2023 - 08.2024
Customer Service Representative
Advance Call Center Technologies
10.2021 - 04.2023
Field Technician
Servall Llc Termite & Pest, Terminix Pest Control
01.2015 - 04.2020
Caregiver
At Home Healthcare, Bullington Family
10.2010 - 05.2019
Business And Accounting
Dyersburg State
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