Alicia Jones
Memphis
Summary
Dynamic professional with experience at Nike Warehouse, excelling in equipment operation and team collaboration. Proven track record in managing inventory and achieving project goals. Known for delivering exceptional customer service and maintaining a positive attitude, ensuring a seamless experience for clients and colleagues alike. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Production Planner/ Forklift Operator
Cardinal Health
Olive Branch, MS
12.2025 - Current
- Developed production schedules to optimize resource allocation and meet demand forecasts.
- Analyzed inventory levels and adjusted plans to minimize stockouts and overages.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
- Implemented best practices for materials management, resulting in reduced waste and improved workflow.
Export/Import Administrator
Future Electronics Memphis Area Distribution Center
Southhaven
02.2025 - 12.2025
- Monitored the progress of shipments from overseas vendors.
- Assisted in preparing budgets for upcoming imports.
- Worked closely with other departments to ensure smooth processing of imports.
- Updated internal databases with up-to-date information on imports.
- Resolved discrepancies between invoices and purchase orders by contacting vendors.
- Reviewed and validated import documents for accuracy and completeness.
Processing/Forklift
Nike Warehouse
Byhalia, MS
05.2023 - 02.2025
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
Customer Service
Superlo Foods
Memphis, TN
10.2018 - 02.2023
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed bills (utilities,rent,money order, etc).
- Processed credit card transactions accurately and efficiently.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Assisted customers with locating merchandise within the store.
- Coordinated scheduling processes for multiple departments to optimize resource allocation and enhance workflow efficiency.
Education
High School Diploma -
Sheffield High School
Memphis, TN05-2015
Skills
- Equipment operation
- Cash handling
- Shipping documentation
- Order fulfillment
- Customer service
- Team collaboration
- Friendly, positive attitude
- Written communication
- Computer skills
Certification
- Forklift license
Education and Training
other
Additional Information
Licensed to operate:
Reach,pallet jack, clamp, order picker, and cherry picker
Timeline
Production Planner/ Forklift Operator
Cardinal Health
12.2025 - Current
Export/Import Administrator
Future Electronics Memphis Area Distribution Center
02.2025 - 12.2025
Processing/Forklift
Nike Warehouse
05.2023 - 02.2025
Customer Service
Superlo Foods
10.2018 - 02.2023
High School Diploma -
Sheffield High School