Summary
Overview
Work History
Education
Skills
Nursing Licenses
Certification
Timeline
Generic

Alicia Mahdi

Antioch,TN

Summary

Professional with strong foundation in patient care and clinical expertise. Skilled at working in diverse healthcare settings, ensuring quality care and patient safety. Focus on team collaboration and adapting to changing needs with reliability. Proficient in critical thinking, patient assessment, and communication skills, driving positive patient outcomes.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Registered Nurse, ED Float Pool

Ascension Saint Thomas
07.2023 - Current
  • Served as a resource for other nurses on the Float Pool, offering guidance on policies, procedures, and best practices.
  • Implements and monitors patient care plans. Monitors, records and communicates patient condition as
    appropriate.
  • Serves as a primary coordinator of all disciplines for well-coordinated patient care.
  • Notes and carries out physician and nursing orders.
  • Assesses and coordinates patient's discharge planning needs with members of the healthcare team.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.

Licensed Practical Nurse

Shiftkey
09.2021 - 07.2023
  • Independent per diem contractor for a medical staffing agency working mostly in LTC/SNF/AL facilities
  • Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients

Licensed Practical Nurse

Maxim Healthcare
01.2019 - 12.2021
  • Provided home health care for pediatric clients with special needs
  • Experience with caring for Autistic, non-verbal, and quadriplegic clients
  • Assess signs and symptoms indicating physiologic and psychosocial changes in the patient's condition
  • Documents the client's plan of care using identified nursing diagnoses, expected patient outcomes, and selected nursing interventions
  • Performs skilled care including but not limited to assisted daily living skills, respiratory therapy, tracheostomy care, medication administration, and PEG tube care.

Project Manager

Medlinks Cost Containment
12.2020 - 05.2021
  • Collaboration with medical staffing agency and health insurance provider to complete HEDIS project
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Recruiting, vetting, and onboarding staff for HEDIS project
  • Responsible for ensuring team is meeting capacity, production, and quality requirements
  • Obtaining, compiling, and analyzing data through Tableau and Microsoft Office tools

Senior Business Process Analyst

UnitedHealth Group/Optum
09.2019 - 11.2020
  • Oversee daily operations of Nursing/Coding staff
  • Managed a team of 20-30 contractors and full-time staff
  • Responsible for ensuring the team is meeting capacity, production, and quality requirements
  • Provide input and feedback on employee performance, conduct counseling, and disciplinary actions as necessary
  • Function as first-line management for the abstraction department and provide oversight for the staff

Licensed Practical Nurse

UnitedHealth Group/Optum
07.2013 - 09.2019
  • Quality medical record reviewer & abstractor performed provider/practitioner medical record reviews, abstraction, and data entry for HEDIS, IOA (HQPAF), and clinical chart reviews as part of the quality and performance improvement program
  • Review assigned medical records to abstract clinical data elements for HEDIS reporting
  • Reviewed clinical documentation for completeness, identifying discrepancies and providing feedback to improve data integrity.
  • Maintained strict confidentiality while handling sensitive patient information per HIPAA regulations.
  • Assisted in developing training materials for new nurse abstractors, supporting continuous education efforts within the department.

Licensed Practical Nurse

Medical Staffing Network
10.2011 - 06.2013
  • Working PRN for agency specifically in Behavioral Health Facility

Licensed Practical Nurse

Guardian Healthcare Providers
04.2011 - 11.2011
  • Working PRN for agency specifically in Corrections at Deberry Special Needs Facility

Licensed Practical Nurse

MileStone Staffing Services
11.2010 - 04.2011
  • Working PRN for agency with various assignments including Behavioral Health and Corrections

Licensed Practical Nurse

Cumberland Manor Nursing Center
11.2009 - 11.2010
  • Responsible for daily care of Geriatric patients from ADLs to diabetic care
  • Experience with care of enteric feeders, colostomies, urinary catheterization, obtaining labs, obtaining vital signs, administration of medication, and injections
  • Daily documentation and charting of residents
  • Experience with Alzheimer's, Stoke, patients recovering from fractures and injury, mobility issues and proper safety of residents

Physician Substitute, Licensed Practical Nurse

Plasma Biological Services
04.2009 - 10.2009
  • Responsible for ensuring initial donor suitability and eligibility as well as product integrity and the continued health of the donors.
  • Reviewed donor medical histories; screen donors; conduct HCT, protein and related tests; perform any required injury, illness or medical evaluations; update donor files; assist management/administration with employee counseling, testing and follow-up to ensure complete safety
  • Performed venipuncture and manual vital signs as well as using Dina-map

Education

Associate of Applied Science - Nursing

Nashville State Community College
Nashville, TN
05.2023

Skills

  • Compassionate care
  • Direct patient care
  • Effective communication
  • Active listening
  • Creative problem solving
  • Clinical judgment
  • EMR / EHR
  • Attention to detail
  • Teamwork and collaboration
  • Medication and IV administration

Nursing Licenses

  • Registered Nurse
  • Expires: January 2026
  • State: TN

Certification

  • BLS - Basic Life Support
  • ALS - Advanced Life Support
  • PALS - Pediatric Advanced Life Support

Timeline

Registered Nurse, ED Float Pool

Ascension Saint Thomas
07.2023 - Current

Licensed Practical Nurse

Shiftkey
09.2021 - 07.2023

Project Manager

Medlinks Cost Containment
12.2020 - 05.2021

Senior Business Process Analyst

UnitedHealth Group/Optum
09.2019 - 11.2020

Licensed Practical Nurse

Maxim Healthcare
01.2019 - 12.2021

Licensed Practical Nurse

UnitedHealth Group/Optum
07.2013 - 09.2019

Licensed Practical Nurse

Medical Staffing Network
10.2011 - 06.2013

Licensed Practical Nurse

Guardian Healthcare Providers
04.2011 - 11.2011

Licensed Practical Nurse

MileStone Staffing Services
11.2010 - 04.2011

Licensed Practical Nurse

Cumberland Manor Nursing Center
11.2009 - 11.2010

Physician Substitute, Licensed Practical Nurse

Plasma Biological Services
04.2009 - 10.2009

Associate of Applied Science - Nursing

Nashville State Community College

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Alicia Mahdi