Alicia Peterson
Cleveland
Summary
Compassionate leader with experience in practice management and staff development at Banfield Pet Hospital. Enhanced client satisfaction and ensured quality care by optimizing workflows and implementing performance metrics. Skilled in schedule management and employee recruitment, fostering a collaborative environment.
Overview
18
18
years of professional experience
Work History
Practice Manager
Banfield Pet Hospital
06.2023 - Current
- Led team meetings to align goals, address challenges, and foster a collaborative environment.
- Analyzed performance metrics to identify areas for improvement in service delivery and client satisfaction.
- Coordinated scheduling processes to ensure optimal staffing levels during peak hours.
- Cultivated relationships with clients through effective communication and personalized service approaches.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Ordered all office supplies and kept check on inventory levels.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed client concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Shift Leader
Banfield Pet Hospital
06.2022 - 06.2023
- Supervised daily operations to ensure efficient workflow and quality care for pets.
- Trained and mentored new team members on best practices and clinic procedures.
- Managed inventory levels, ensuring availability of medical supplies and equipment.
- Facilitated communication between veterinary staff and clients to enhance service delivery.
Client Service Coordinator
Banfield Pet Hospital
04.2017 - 06.2022
- Facilitated communication between clients and veterinary staff to enhance service delivery.
- Scheduled appointments and managed client follow-ups to ensure optimal care coordination.
- Assisted in maintaining accurate client records within practice management software.
- Provided support in resolving client inquiries, improving satisfaction and retention rates.
Shift Supervisor
Starbucks Coffee Conpany
01.2008 - 01.2022
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored team members on beverage preparation and customer engagement techniques.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Coordinated scheduling to align staffing with peak business hours for enhanced service delivery.
Education
Associate of Science -
Cuesta College
San Luis Obispo, CASkills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Performance metrics
- Employee recruitment and hiring
Timeline
Practice Manager
Banfield Pet Hospital
06.2023 - Current
Shift Leader
Banfield Pet Hospital
06.2022 - 06.2023
Client Service Coordinator
Banfield Pet Hospital
04.2017 - 06.2022
Shift Supervisor
Starbucks Coffee Conpany
01.2008 - 01.2022
Associate of Science -
Cuesta College