Alicia Phillips
Kingsport
Summary
Experienced in retail sales and merchandising
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs. Skilled in communication, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
12
12
years of professional experience
Work History
Value Account manager
Coca-Cola
Johnson City
03.2025 - Current
- Managed client accounts and maintained strong relationships with store management.
- Collaborated with cross-functional teams to ensure seamless service delivery.
- Developed strategies to increase revenue from existing accounts.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Bulk Account Manager
Coca-Cola
Johnson City
01.2024 - 03.2025
- Managed bulk orders and inventory levels for efficient product distribution.
- Coordinated with sales teams to align customer needs and product availability.
- Developed relationships with key accounts to enhance customer satisfaction.
Merchandiser
PepsiCo
08.2023 - 12.2023
- Collaborated with sales team to ensure accurate product placement and inventory management.
- Developed relationships with store management to optimize merchandising strategies and execution.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
Area Sales Manager
Lovett Logistics
02.2021 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted customers in product selection and provided knowledgeable recommendations.
- Developed key customer relationships to increase sales.
DSD Receiver
Food Lion
09.2013 - 02.2021
- Received and verified incoming shipments for accuracy and quality.
- Stocked shelves with products following store planograms and inventory guidelines.
- Managed inventory levels to ensure product availability for customers.
- Communicated with vendors regarding shipment discrepancies or issues.
Education
Volunteer high school -
Skills
- Customer relationship management
- Cross-functional collaboration
- Product merchandising
- Inventory control
- Time management
- Effective communication
- Team collaboration
References
- Brandon Lovett, 423-470-4690
- David Derrick, 423-707-5915
- Janet Bass, 423-817-1910
Timeline
Value Account manager
Coca-Cola
03.2025 - Current
Bulk Account Manager
Coca-Cola
01.2024 - 03.2025
Merchandiser
PepsiCo
08.2023 - 12.2023
Area Sales Manager
Lovett Logistics
02.2021 - 08.2023
DSD Receiver
Food Lion
09.2013 - 02.2021