Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Smith

Winchester

Summary

Dynamic manager with a proven track record at Metro Industrial Staffing, excelling in team leadership and customer service. Recognized for enhancing employee performance through effective coaching and conflict resolution. Skilled in recruiting top talent and maintaining high-quality service delivery, ensuring a productive and engaged workforce.

Overview

20
20
years of professional experience

Work History

Manager

Metro Industrial Staffing
07.2016 - 05.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited talent for all open positions.
  • Office payroll for Clients

Assembly Line Production Worker

Toyo Seat USA
06.2005 - 03.2015
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Operated various tools and equipment proficiently for faster product assembly without compromising quality.
  • Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.

Education

High School Diploma -

Grundy County High School
Coalmont, TN
05-2005

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Documentation and reporting
  • Relationship building
  • Performance evaluations
  • Clear communication
  • Recruiting and interviewing
  • Coaching and mentoring
  • Computer skills
  • Positive attitude

Timeline

Manager

Metro Industrial Staffing
07.2016 - 05.2025

Assembly Line Production Worker

Toyo Seat USA
06.2005 - 03.2015

High School Diploma -

Grundy County High School

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Alicia Smith