Alicia Cook
Madisonville
Summary
Dynamic professional with a proven track record at SUBWAY® Restaurants, excelling in client management and social media strategies. Successfully resolved conflicts and enhanced team performance through effective training. Adept at invoicing and billing, I leverage strong customer support skills to foster lasting relationships and drive operational success.
Overview
23
23
years of professional experience
Work History
Freelancer
Upwork.com
02.2021 - Current
- Analyzed user feedback to gather input and identify areas required for improvement.
- Created and managed project plans, timelines and budgets.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
Manager
SUBWAY®Restaurants
Englewood, TN
01.2003 - 08.2011
- Controlled costs to keep business operating within budget and increase profits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Master of Science - Management
University of Phoenix
Tempe, AZ01-2026
Bachelor of Science - Management
University of Phoenix
Tempe, AZ08-2024
Associate of Arts - Management
University of Phoenix
Tempe, AZ07-2022
Skills
- Social media management
- Client management
- Invoicing and billing
- Customer support
Timeline
Freelancer
Upwork.com
02.2021 - Current
Manager
SUBWAY®Restaurants
01.2003 - 08.2011
Master of Science - Management
University of Phoenix
Bachelor of Science - Management
University of Phoenix
Associate of Arts - Management
University of Phoenix