Summary
Overview
Work History
Education
Skills
Timeline
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ALISHA HARRIS

Memphis

Summary

To gain experience and to further my career within your company. I believe I can be a very great asset to your company. I'm a hard worker and quick learner. I put a lot of pride and integrity in my work. I'm customer oriented, work well with others and I multi task with excellent customer service.

Overview

12
12
years of professional experience

Work History

Sales Manager

Ulta Beauty
09.2021 - 01.2025
  • Promote a culture of accountability to meet or exceed the store's goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omnichannel, and retail shrin
  • Drive company profitability through operational excellence, top-line sales growth and expense control
  • in charge of developing strategies and plans to increase sales, optimize store operations, and ensure customer satisfaction
  • Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget
  • Address underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business
  • Support direct reports in developing and maintaining their clientele
  • Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience
  • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests
  • Maintained prompt, regular attendance and hold store associates accountable to the Ulta Beauty attendance policy
  • Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs and open positions for the store.
  • Established professional brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.

Store Manager

Kdoll Extensions
08.2016 - 09.2021
  • Assure that customers receive the best customer service while purchasing products from the store to achieve the customer needs
  • Oversee all Employees to assure that they are in compliance with the company and providing exceptional service to the customer
  • Complete inventory and assure the store is kept clean
  • Manage stylist to assure they are following correct protocol to service clients with all their beauty needsSell hair extensions and beauty products to customers
    Perform eye lash services
    Managed all aspects of running store
    Met or exceeded financial goals 3,000 goal
    Hire and train 6 employees
    Motivated entire team
    Handled product placement, display, and visual merchandising standards
    Performed daily, shift and nightly drawer counts

Beauty consultant

Walgreens
07.2017 - 11.2019
  • Assist customer with all their beauty needs
  • Provide knowledge about products to assure the customer is comfortable with their purchase
  • Attend trainings to learn the latest trend and competitors
  • Meet our monthly goal for beauty sales

Customer service rep

Marshall's
03.2013 - 07.2017
  • Assist customers with their purchase and returns

Education

University of Memphis
08.2017

Empire Beauty School - Cosmetology

Empire Beauty School
Memphis, TN
01.2015

High School Diploma -

Whitehaven High School
05.2009

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Motivational skills
  • Verbal and written communication
  • Strategic planning
  • Positive and upbeat
  • Client relationship management
  • Sales strategy development
  • Sales tracking
  • Goal setting
  • Sales reporting
  • KPI tracking
  • Empowers high-performing sales teams
  • Business development and planning

Timeline

Sales Manager

Ulta Beauty
09.2021 - 01.2025

Beauty consultant

Walgreens
07.2017 - 11.2019

Store Manager

Kdoll Extensions
08.2016 - 09.2021

Customer service rep

Marshall's
03.2013 - 07.2017

High School Diploma -

Whitehaven High School

University of Memphis

Empire Beauty School - Cosmetology

Empire Beauty School

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ALISHA HARRIS