Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alisha Rankin

Knoxville

Summary

I have been with the same company for nearly a decade and have consistently met my quality assurance goals and call volume requirements during that time. My active listening skills allow me to deescalate difficult calls when needed and management has commended my ability to effectively resolve issues for our customers. Last October I was awarded employee of the month and received a monetary award.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

TeamHealth Medical Call Center
09.2016 - 03.2025
  • Handled 70+ inbound calls
  • Managed billing concerns and questions for patients, facilities, attorneys, and physicians
  • Assisted with provider information
  • Documented calls and utilized system for records

Case Manager II

Ogle Elrod and Baril Law Firm
12.2013 - 10.2015
  • Managed paralegal duties for 300 clients
  • Managed medical records and collected medical reports
  • Performed data entry
  • Navigated client calls and email follow-up
  • Scheduled reconsideration notices

Education

Associate - undefined

Pellissippi State Community College
05.2004

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Conflict resolution

Timeline

Customer Service Representative

TeamHealth Medical Call Center
09.2016 - 03.2025

Case Manager II

Ogle Elrod and Baril Law Firm
12.2013 - 10.2015

Associate - undefined

Pellissippi State Community College

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Alisha Rankin