Alisha Terry
Jackson
Summary
Energetic, compassionate and nonjudgmental nursing professional with a full circle of experience in all stages of patients lives, medical conditions, cultures and home situations. A passionate nurse with a heart for patients and families, with an understanding that each require and benefit best from an individualized person centered care approach. Experienced registered nurse that has worked under management, as well as in management, which has given an appreciation and understanding for both sides. This experience creates a knowledge and ability to perform successfully in either role. Knowing and empathizing with the expectations, demands, stressors and needs that both management and overseen staff experience provide effective communication, problem solving and teamwork. Highly skilled in diverse settings with a strong background in a very rewarding long standing nursing career.
Overview
19
19
years of professional experience
1
1
Certification
Work History
LTSS CHOICES Care Coordinator
Wellpoint Insurance
04.2023 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Monitored patient progress through regular check-ins, adjusting care plans to meet evolving needs.
- Conducted thorough assessments of patient needs to devise personalized care plans, addressing both health and social determinants.
- Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
- Developed and maintained strong relationships with patients and their families, providing emotional support and health education.
- Improved care team communication with implementation of centralized information system.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
RN Supervisor
Harber Laman Bells Nursing and Rehabilitation
07.2022 - Current
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Cultivated an atmosphere of teamwork and open communication among staff members, resulting in a more cohesive work environment and greater job satisfaction for the nursing team.
- Established strong relationships with interdisciplinary teams for seamless coordination of patient care services.
- Ensured accurate documentation of patient information in electronic medical records system for optimal data integrity and accessibility across healthcare providers.
- Promoted a culture of continuous improvement within the nursing department by regularly soliciting feedback from staff members and incorporating suggestions into practice when appropriate.
- Decreased hospital readmission rates through diligent monitoring of high-risk patients and proactive interventions as needed.
- Reduced medication errors by providing thorough training and supervision to nursing staff.
- Successfully managed resources within budget constraints while maintaining high-quality care standards for all patients served in the unit.
- Streamlined nurse scheduling, ensuring adequate coverage and minimizing overtime expenses.
- Developed and distributed nursing assignments for unit employees that outlined individual and group tasks.
- Reviewed staffing patterns, quantities and nursing units' census to meet resident needs and budgetary controls.
- Inventoried medications, supplies and equipment and distributed stock to patients.
- Onboarded new employees through orientation meetings and training sessions before deployment to different departments.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Ensured a positive transition for the new Director of Nursing by providing weekend training and support with continuing duties.
Assistant Director of Nursing
Christian Care Center of Medina
07.2022 - 04.2023
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents, and families.
- Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
- Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
- Mentored new nurses in clinical practice and procedures, fostering a supportive learning environment.
- Assisted in developing policies and procedures for safe medication administration, minimizing errors within the department.
- Served as a role model for nursing staff by demonstrating exceptional clinical skills, ethical behavior, and commitment to continuous learning.
- Coordinated with physicians on complex cases, ensuring seamless communication among healthcare professionals involved in patient care.
- Promoted a culture of teamwork by encouraging open communication among staff members and facilitating collaboration across departments.
- Optimized staffing levels to maintain an appropriate nurse-to-patient ratio, promoting quality of care without exceeding budget constraints.
- Evaluated staff performance regularly, providing feedback and guidance for improvement when necessary.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Participated in quality improvement initiatives aimed at enhancing overall service delivery within the facility.
- Implemented infection control measures, reducing hospital-acquired infections significantly over time.
- Identified department issues to recommend corrective actions.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Director of Nursing
Harber Laman Bells Nursing and Rehab
04.2021 - 07.2022
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Identified department issues to recommend corrective actions.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
- Developed strong relationships with community partners to facilitate continuity of care for patients transitioning between healthcare settings.
- Mentored new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
- Served as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
- Conducted regular risk assessments within the department to identify areas of potential vulnerability and implement corrective actions where necessary.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Implemented interdisciplinary rounding practices to streamline communication among healthcare providers involved in patient care.
- Evaluated work performance of over 60 nursing personnel to determine wage increases and implement discipline.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Clinical Supervisor
Volunteer Home Care
03.2016 - 04.2021
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Assessed patients, determined needs, and managed care.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Lead and directed team of over 30 clinical personnel and support staff.
- Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
- Managed caseloads effectively, ensuring timely assessments, treatment planning, and progress monitoring.
- Utilized various outcome measures in order to evaluate the effectiveness of interventions and adjust treatment plans as necessary.
- Streamlined documentation processes, reducing administrative workload for clinicians and improving efficiency.
- Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
- Optimized scheduling processes that promoted efficient use of time in order to maximize clinician availability for direct patient contact.
- Facilitate hiring of qualified nursing personnel by interview applicants and making recommendations for employment.
- Coordinated with healthcare providers and external partners to offer comprehensive care solutions, addressing all aspects of patient health.
- Organized professional development workshops for clinical staff, keeping them abreast of latest healthcare innovations and practices.
- Led quality improvement projects, resulting in reduction of medication errors and increased patient safety.
- Developed and monitored budget for clinical operations, ensuring optimal resource allocation and financial health.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Home Health Registered Nurse
Volunteer Home Care
06.2015 - 03.2016
- Assessed patient conditions regularly, promptly reporting changes in status to healthcare providers for timely intervention.
- Educated patients and families on disease management, prevention strategies, and self-care techniques.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Coordinated with physicians, therapists, social workers, and other healthcare professionals to ensure seamless continuity of care for patients.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Developed strong rapport with patients and families, fostering trust and open communication during the care process.
- Trained, guided, supported and supervised home health aide care providers.
- Educated patients on use and benefits of equipment such as home blood pressure cuffs and glucose meters.
- Improved patient quality of life by delivering compassionate and empathetic support during home visits.
- Fostered patient independence and self-management skills by teaching families how to assist with daily activities such as bathing, dressing, and mobility exercises.
- Reduced hospital readmissions by closely monitoring patients'' conditions and addressing potential complications early on.
- Ensured regulatory compliance in all aspects of home health nursing practice, maintaining current licensure and staying abreast of the latest industry standards.
- Provided emotional support for patients coping with serious illnesses, helping them to maintain a positive outlook on their recovery journey.
- Assessed patients' health conditions and asked appropriate questions to better understand current feelings.
- Informed physicians of any changes to patients' health or concerns observed during home visits.
- Efficiently managed time-sensitive tasks such as wound dressing changes and administering medications at appropriate intervals.
- Utilized evidence-based practices to deliver high-quality nursing care in accordance with established guidelines and protocols.
- Performed skilled nursing procedures such as IV insertion, catheterization, blood draw, tracheostomy care efficiently while maintaining strict infection control measures.
- Demonstrated excellent clinical judgment when evaluating complex situations in order to make informed decisions regarding patient safety.
- Assisted patients in developing realistic goals for rehabilitation progress through regular evaluations of functional abilities.
- Enhanced patient recovery by providing personalized and comprehensive care plans.
- Strengthened relationships between home health agencies, hospitals, long-term care facilities by collaborating on best practices for transitions of care.
- Collaborated with interdisciplinary teams for improved patient outcomes and holistic care.
- Traveled to patients' homes on daily basis to assess health conditions and provide superior level of nursing care.
- Coordinated with other healthcare team members to support patient needs.
- Monitored vital signs, developed and implemented care plans, and documented patient progress.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Registered Nurse, Float Pool
West Tennessee Healthcare
05.2014 - 06.2015
- Served as a resource for other nurses on the Float Pool, offering guidance on policies, procedures, and best practices.
- Mentored new nursing staff, sharing best practices for patient care and fostering a supportive team atmosphere.
- Facilitated smooth transitions between shifts by providing thorough handoff reports to incoming nurses, ensuring continuity of care.
- Strengthened relationships between nursing teams across various units through regular collaboration on shared float pool initiatives and projects.
- Enhanced teamwork among nursing staff through clear communication, active listening, and constructive feedback.
- Increased efficiency in the Float Pool by effectively prioritizing tasks and managing time across multiple units.
- Administered medications and treatments as prescribed by physicians.
- Streamlined patient discharge processes, facilitating smoother transition back to home care.
- Supported patient education and recovery, providing detailed instructions for at-home care.
- Maintained high standards of cleanliness and infection control, contributing to safer hospital environment.
- Executed emergency triage with critical thinking, following ACS and CVA protocols to achieve optimal door-to-table times for intervention.
- Conducted patient assessments and cardiac monitoring to ensure optimal care.
- Administered TPN and tube feedings, adhering to strict medical protocols and safety standards.
- Applied advanced IV skills to deliver precise and effective intravenous therapy.
Emergency Room Registered Nurse
Methodist University Hospital
06.2013 - 01.2015
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Provided emotional support to patients and families during crisis situations, helping them cope more effectively with difficult circumstances.
- Prevented medication errors by diligently verifying drug orders against patient records before administering treatments.
- Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
- Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
- Educated patients and families on post-discharge care instructions, promoting adherence to prescribed regimens for improved health outcomes at home.
- Delivered important IV and venous medications to control symptoms and provide effective treatments.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Emergency Room Registered Nurse
Medical One Staffers
11.2013 - 05.2014
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Educated patients and families on post-discharge care instructions, promoting adherence to prescribed regimens for improved health outcomes at home.
- Updated personal nursing knowledge through continuing education courses, staying current on best practices in emergency medicine.
- Improved patient safety by adhering to infection control protocols and maintaining a clean work environment.
- Delivered important IV and venous medications to control symptoms and provide effective treatments.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Successfully fulfilled a six-month contract in a fast-paced emergency department.
Emergency Room Registered Nurse
Magnolia Regional Medical Center
05.2009 - 03.2014
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Provided emotional support to patients and families during crisis situations, helping them cope more effectively with difficult circumstances.
- Prevented medication errors by diligently verifying drug orders against patient records before administering treatments.
- Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
- Educated patients and families on post-discharge care instructions, promoting adherence to prescribed regimens for improved health outcomes at home.
- Updated personal nursing knowledge through continuing education courses, staying current on best practices in emergency medicine.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Registered Nurse, Intensive Care Unit
Regional Hospital
08.2013 - 11.2013
- Handled ventilator support, feeding tubes and central lines.
- Assisted physicians with bedside procedures, ensuring accurate treatment administration and timely patient recovery.
- Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
- Administered medications and treatments as prescribed by physicians.
- Improved patient outcomes by developing and implementing individualized care plans for critically ill patients.
- Reduced patient complications by promptly identifying changes in condition and initiating appropriate interventions.
- Increased family involvement in patient care by providing timely updates on their loved one''s progress and addressing any concerns or questions they may have had.
- Identified patients' current needs through careful observation, vitals monitoring and discussions with loved ones or patients.
- Facilitated smooth patient transitions from the ICU to other units by providing detailed reports and recommendations for ongoing care.
- Administered medications accurately and effectively, preventing adverse reactions through careful monitoring of drug interactions.
- Cared for wounds such as surgical sites and pressure sores to prevent infection and promote healing.
- Promoted a safe environment by enforcing infection control policies and maintaining a clean, organized workspace.
- Supported needs of medically complex patients with skilled nursing care.
Medical Intensive Care Unit Registered Nurse
West Tennessee Healthcare
05.2006 - 05.2009
- Facilitated timely wound care management, preventing complications such as infection or delayed healing.
- Streamlined communication between interdisciplinary team members by conducting thorough bedside handoffs during shift changes or transfers in care responsibility.
- Participated in ongoing education opportunities to maintain current knowledge of best practices in the field of medical intensive care nursing.
- Collaborated with healthcare team members to create individualized care plans that addressed each patient''s unique needs and challenges.
- Responded rapidly to emergency situations such as cardiac arrests or respiratory distress events, applying critical thinking skills and expert knowledge to initiate life-saving interventions.
- Provided emotional support to patients and family members during difficult medical situations, fostering trust and rapport within the clinical setting.
- Advocated for patients'' rights and autonomy by actively participating in ethical decision-making processes related to end-of-life care or other challenging situations.
- Utilized advanced clinical skills to manage invasive lines, mechanical ventilation, and other critical care equipment, ensuring optimal patient outcomes.
- Educated patients and their families on complex medical conditions, treatment plans, and self-care strategies to facilitate successful transitions from hospital to home.
- Assisted physicians during bedside procedures such as central line insertions or bronchoscopies, ensuring proper sterile technique and patient comfort.
- Served as a preceptor for new staff members, guiding them through orientation processes and providing support for their professional development.
- Ensured accurate medication administration by diligently verifying physician orders and maintaining up-to-date knowledge of drug interactions.
- Performed thorough patient assessments, identifying changes in condition and promptly notifying physicians when necessary for appropriate intervention.
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
Education
Associate of Applied Science - Registered Nurse
Jackson State Community College
Jackson, TN05-2006
High School Diploma -
Trinity Christian Academy
Jackson, TN05-1996
Skills
- Case management
- Multidisciplinary team collaboration
- Policy adherence
- Quality assurance
- Team collaboration
- Workflow management
- Cultural sensitivity
- Schedule management
- Patient relations
- Risk management
- Training and mentoring
- Medicare compliance
- Employee performance evaluations
- Process improvement
- Profit improvements
- Administrative staff supervision
- Risk mitigation
- Utilization management
- Program oversight
- Resource allocation
Certification
Current:
ACLS - Advanced Cardiac Life Support
BLS -Basic Life Support
Prior Certifications:
Pediatric Advanced Life Support
FEMA - Federal Emergency Management Agency
TNCC - Trauma Nurse Core Course
PHTLS - Prehospital Trauma Life Support
QAPI - Quality Assurance and Performance Improvement
RAC - Resident Assessment Coordinator
NHSN - National Healthcare Safety Worker
Centers for Disease Control Application User
Timeline
LTSS CHOICES Care Coordinator
Wellpoint Insurance
04.2023 - Current
RN Supervisor
Harber Laman Bells Nursing and Rehabilitation
07.2022 - Current
Assistant Director of Nursing
Christian Care Center of Medina
07.2022 - 04.2023
Director of Nursing
Harber Laman Bells Nursing and Rehab
04.2021 - 07.2022
Clinical Supervisor
Volunteer Home Care
03.2016 - 04.2021
Home Health Registered Nurse
Volunteer Home Care
06.2015 - 03.2016
Registered Nurse, Float Pool
West Tennessee Healthcare
05.2014 - 06.2015
Emergency Room Registered Nurse
Medical One Staffers
11.2013 - 05.2014
Registered Nurse, Intensive Care Unit
Regional Hospital
08.2013 - 11.2013
Emergency Room Registered Nurse
Methodist University Hospital
06.2013 - 01.2015
Emergency Room Registered Nurse
Magnolia Regional Medical Center
05.2009 - 03.2014
Medical Intensive Care Unit Registered Nurse
West Tennessee Healthcare
05.2006 - 05.2009
Associate of Applied Science - Registered Nurse
Jackson State Community College
High School Diploma -
Trinity Christian Academy
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