Alisha Thomas
Heiskell
Summary
Dynamic and adaptable professional with a proven track record at Covenant Medical Group, excelling in teamwork and customer service. Skilled in managing patient information and optimizing scheduling processes, I leverage critical thinking and attention to detail to enhance operational efficiency and improve patient satisfaction. Committed to continuous improvement and effective communication.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
PSR
Covenant Medical Group
03.2024 - Current
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Answering multiline phone system, Float between positions of check in and check out, scheduling, faxing, scanning, obtaining and sending records, collecting copays, writing receipts, and doing deposit.
ROI Specialist
Share Care
05.2023 - 03.2024
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Completed release of information requests by retrieving patient's medical chart
- validated requests and authorization for release of medical information
- performed quality checks on all work
- received incoming requests including walk ins and telephone inquiries
- retrieving faxes
Referral Specialist
Covenant Medical Group
10.2018 - 03.2023
- Coordinated referral processes between patients and healthcare providers to streamline access to medical services.
- Managed patient information within electronic health record systems, ensuring data accuracy and confidentiality.
- Facilitated communication among multidisciplinary teams to enhance patient care coordination and service delivery.
- Developed and implemented training materials for new referral staff, improving onboarding efficiency and knowledge retention.
- Monitored referral trends and outcomes, identifying areas for process improvements to enhance patient satisfaction.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Scheduler
Parkway Cardiology Associates
03.2017 - 10.2018
- Coordinated patient scheduling to optimize provider availability and enhance workflow efficiency.
- Developed and maintained scheduling systems to ensure accurate appointment management.
- Collaborated with healthcare team to prioritize urgent cases and improve patient care delivery.
- Streamlined communication processes with patients regarding appointment confirmations and reminders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored daily schedules, adjusting appointments as necessary to reduce wait times for patients.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
Receptionist
Greater Knoxville Ear Nose and Throat
09.2016 - 03.2017
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Greet and assist patient and visitors; enter and update demographic and insurance information; schedule appointments; prep charts for future appointments; obtain authorizations
Receptionist
Knoxville Dermatology Group
11.2007 - 09.2016
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Processed insurance claims accurately, ensuring timely reimbursement for services rendered.
- Maintained patient records in electronic health record (EHR) system, ensuring data integrity and compliance with regulations.
- Coordinated communication between medical staff and patients, enhancing overall service delivery and satisfaction.
- Implemented office procedures that improved workflow efficiency and reduced administrative errors.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Anderson County High School
Clinton, TN05-2001
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Organizational skills
Accomplishments
Nominated for employee of the quarter
Timeline
PSR
Covenant Medical Group
03.2024 - Current
ROI Specialist
Share Care
05.2023 - 03.2024
Referral Specialist
Covenant Medical Group
10.2018 - 03.2023
Scheduler
Parkway Cardiology Associates
03.2017 - 10.2018
Receptionist
Greater Knoxville Ear Nose and Throat
09.2016 - 03.2017
Receptionist
Knoxville Dermatology Group
11.2007 - 09.2016
High School Diploma -
Anderson County High School