Summary
Overview
Work History
Education
Skills
Timeline
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Alissa Jones

Johnson City

Summary

Dynamic leader with proven expertise in customer service and sales coaching honed at Buckle. Excelled in fostering team performance and customer satisfaction through effective training and mentoring. Implemented a loyalty program, significantly enhancing repeat business. Skilled in POS systems and cash management, with a talent for building strong customer and team relationships.

Overview

5
5
years of professional experience

Work History

Store Manager

Buckle
10.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Interacted well with customers to build connections and nurture relationships.

Manager in Training

Buckle
07.2020 - 10.2023
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.

Education

Bachelor Of Fine Arts - Musical Theater

Emory & Henry University
Emory, VA
05.2017

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Friendly and positive
  • Outstanding communication skills
  • Cash management

Timeline

Store Manager

Buckle
10.2023 - Current

Manager in Training

Buckle
07.2020 - 10.2023

Bachelor Of Fine Arts - Musical Theater

Emory & Henry University

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