Alissah Paschall
Nashville
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Extensive track record in ensuring exceptional customer service and satisfaction. Strong focus on adaptability, reliability, and results-driven objectives. Proven history of fostering morale to meet team, individual and management objectives.
Overview
7
7
years of professional experience
Work History
Lead Toddler Teacher
Primrose Schools
10.2023 - 05.2024
- Organized activities to promote physical, mental and social development of each child.
- Worked with teachers to design interactive lessons and increase student success.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Involved parents in student learning to increase family interaction and student support.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Assisted in resolving conflicts between students, families, and staff members.
Server
First Watch
01.2022 - 10.2023
- Upsold high-profit items such as appetizers and mixed drinks to increase sales numbers
- Arranged and prepared tables for customers to offer memorable experiences and encourage repeat business
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic brunch restaurant while maintaining calm, professional demeanor
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods
- Displayed enthusiasm and provided excellent service to patrons, successfully increasing referrals and walk-in business.
Private Nanny
06.2021 - 05.2022
- Taught children everyday skills and language
- Built positive and nurturing environment to support children's social and emotional growth
- Facilitated relationships with children and parents by developing caring and structured home environments
- Organized and executed various activities to enhance physical and intellectual development
- Was responsible for transportation, schedules of, outings, feedings, education, social-emotional development, health/safety, and happiness of boy (2) and girl (3, later 4) from the hours of eight a.m through five pm, five days a week
- Balanced play-time and limited screen time to support development of fine motor, gross motor, and cognitive skills.
Lead Toddler Teacher
Academy Child Development
10.2020 - 11.2021
- Promoted physical, academic and social development by implementing diverse classroom and outdoor activities
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Observed children to identify individuals in need of support and developed strategies to improve assistance
- Applied play-based strategies to provide additional diverse approaches to learning
- Developed age appropriate activities for children aged 18 months through 3 years old
- Assessed children against established early childhood developmental milestones, preparing annual progress reports for each child.
Server
O'Charleys
10.2019 - 10.2020
- Asked customers for feedback, resolved concerns and ensured satisfaction
- Processed orders and sent to kitchen employees for preparation
- Reviewed guests identification for accuracy before serving alcoholic beverages
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Maintained order efficiency and accuracy through thorough communication with both managers and coworkers.
Starbucks Barista
Target
06.2019 - 10.2019
- Recommended products based on solid understanding of individual customer needs and preferences
- Created wide variety of hot and cold drinks with consistently positive customer satisfaction scores
- Monitored supply levels at counter maintained customer areas to meet typical demands
- Updated special board displays to boost sales
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Completed successful daily cash audits to correctly balance drawers at end of shift
- Maintained regular and consistent attendance and punctuality, despite revolving schedule changes.
Barista
Starbucks (Thoroughbred Village)
06.2018 - 07.2019
- Explained beverage preparation and offered samples to help customers choose ideal items
- Pleasantly interacted with customers during hectic periods in order to promote company's Third Place Policy
- Listened carefully to customers requests to create personalized beverages, increasing sales
- Maintained composure and accuracy while multi-tasking various stations during peak hours
- Trained new employees, sharing knowledge and expertise of coffee, tea, and merchandise
- Complied with standards for merchandising, stocking, and storing product.
Usher/Greeter/Box Office/Concessions
AMC Theaters
10.2017 - 05.2018
- Trained and motivated box office staff to maximize ticket sales and facilitate distribution of information regarding shows
- Printed tickets, ensuring accuracy of date, time, and seat numbers before giving to customers
- Used industry expertise advice, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
Education
Social Work -
Columbia State Community College
Skills
- Problem Solving
- Critical Thinking
- Decision Making
- Planning and Coordination
- Multitasking
- Communication
- Regulatory Compliance
- Guest engagement
Timeline
Lead Toddler Teacher
Primrose Schools
10.2023 - 05.2024
Server
First Watch
01.2022 - 10.2023
Private Nanny
06.2021 - 05.2022
Lead Toddler Teacher
Academy Child Development
10.2020 - 11.2021
Server
O'Charleys
10.2019 - 10.2020
Starbucks Barista
Target
06.2019 - 10.2019
Barista
Starbucks (Thoroughbred Village)
06.2018 - 07.2019
Usher/Greeter/Box Office/Concessions
AMC Theaters
10.2017 - 05.2018
Social Work -
Columbia State Community College