Aliyah Curtis
Kingsport
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Server
Cracker Barrel Old Country Store
Kingsport, TN
03.2025 - Current
- Provided excellent customer service by attentively addressing guest needs and inquiries.
- Efficiently processed orders using point-of-sale system to ensure accurate billing.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in food preparation and presentation, adhering to safety and quality standards.
Server
Olive Garden
Kingsport, TN
08.2023 - 03.2024
- Collaborated with kitchen staff to streamline order delivery during peak hours.
- Adapted quickly to changing menus and daily specials, ensuring informed guest recommendations.
- Upsold menu items effectively, contributing to increased sales during shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Advanced Call Center Technologies LLC
Kingsport, TN
05.2021 - 01.2022
- Resolved customer inquiries using CRM software, ensuring timely and accurate responses.
- Developed comprehensive knowledge of products and services to provide tailored solutions for customer needs.
- Managed high-volume call queues, maintaining composure and providing efficient support under pressure.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Sullivan South High School
Kingsport, TN05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Problem resolution
- Leadership
- Multitasking
- Time Management
Timeline
Server
Cracker Barrel Old Country Store
03.2025 - Current
Server
Olive Garden
08.2023 - 03.2024
Customer Service Representative
Advanced Call Center Technologies LLC
05.2021 - 01.2022
High School Diploma -
Sullivan South High School