Summary
Overview
Work History
Education
Skills
Timeline
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Allegra Hicks

Nashville

Summary

Dynamic Office Manager with a proven track record at Snodgrass King Dental, excelling in billing and staff management. Enhanced productivity through effective employee training and performance evaluation, while maintaining positive customer relations. Successfully managed budgets and optimized workflows, driving company success and fostering a motivated team environment.

Overview

3
3
years of professional experience

Work History

Office Manager

Snodgrass King Dental
01.2025 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Answer a multi-line phone system and schedule appointments
  • Verify insurance eligibility and pre-authorize benefits
  • Guide patients through financial arrangements and treatment scheduling
  • Collect and post payments from patients and insurance companies

Office Manager

South Grove Family Dentistry
02.2022 - 12.2024
  • Answering phone system and schedule appointments in a busy setting
  • Verify all insurances eligibility and pre-authorize benefits
  • Guide patients through financial arrangements and treatment scheduling including care credit and sunbit
  • Collect and post payments from patients and insurance companies, along with any eft online and mail
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Bachelor of Science - Agricultural Business

Tennessee State University
Nashville, TN
12-2016

Skills

  • Billing
  • Bookkeeping
  • Vendor engagement
  • Staff hiring
  • Documentation expertise
  • Policy implementation
  • Relationship building
  • Workflow optimization
  • Conflict management
  • Event coordination
  • Account reconciliation
  • Employee training
  • Staff management
  • Clear oral/written communication
  • Payroll and budgeting
  • Administrative oversight

Timeline

Office Manager

Snodgrass King Dental
01.2025 - Current

Office Manager

South Grove Family Dentistry
02.2022 - 12.2024

Bachelor of Science - Agricultural Business

Tennessee State University

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Allegra Hicks