Allena May
Memphis
Summary
Dynamic Human Resource Assistant at Veterans Affairs Medical Center with strong administrative skills and a proven track record in payroll processing and employee relations. Expertly coordinated onboarding and resolved complex recruitment issues, enhancing operational efficiency and ensuring compliance with HR policies. Committed to fostering a positive workplace culture through effective communication and conflict management.
Overview
15
15
years of professional experience
Work History
Human Resource Assistant
Veterans Affairs Medical Center
06.2023 - Current
- Applies pay setting in accordance with applicable OPM and/or internal pay setting policies; codes staffing actions in accordance with the Guide to Process Personnel Actions.
- Responds to applicant inquiries regarding procedures for completing applications, status of job announcements, hiring procedures, and competencies needed to fulfill a position’s duties and/or requirements.
- Coordinates with Payroll and Technical Review to resolve pay issues and ensure timely correction of errors so no debt is incurred.
- Provides guidance to internal/external customers on regulations, policies, directives, and applicable supplements.
- Troubleshoots and resolves recruitment request and contact Hiring Managers to finalize recruitment actions.
- Coding in HR Smart (Hiring actions for T38, Hybrid T38, and Title 5, Career Ladder Promotions, Transfers, (VA to VA and VA to Another Federal Agency), Resignations, Name changes, Address changes, Email changes, Details and Reassignments).
- Review and approve LEAF (TIC).
- Advises staff on types of appointments, such as permanent, temporary, term, competitive, and excepted service, as well as special hiring and direct hire authorities.
- Interpreting and applying a wide range of HR concepts, laws, regulations, VHA specific policy requirements according to GPPA (Guide to Personnel Actions and, OPM (Office of Personnel Management) and labor agreements pertinent to Title 5, Hybrid T38 and Title 38 as it relates to the hiring and the placement process.
- Ensuring federal priority placement program guidelines are adhered to when filling vacant positions.
- Analyzing and resolving uncommon pay, federal recruitment, and placement issues.
- Creating assessments and vacancy announcements using federal human resources information systems based on classified position description or functional statements.
- Provides technical guidance, coded in HR Smart, and procedural assistance to managers, supervisors, and employees in executing a variety of employee benefits (programs which include, health, dental, and vision, life, and Thrift Savings Program).
- Facilitator for New Employee Orientation, which includes reviewing on-boarding documents, verifying I-9’s, completing E-verify, and processing Accessions.
Educator
Journey Community Schools
07.2017 - 06.2023
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
- Collaborated with adults and children to provide safe and educational experience.
- Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within the school community.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Created and implemented assessments to measure student progress.
- Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
- Led professional development sessions for fellow teachers on topics such as technology integration or assessment design, contributing to a culture of ongoing improvement within the school community.
- Enhanced student critical thinking skills through problem-based learning activities.
- Guided students in setting and achieving personal and academic goals.
- Organized extracurricular clubs and activities that complemented academic curriculum and supported student interests.
- Coordinated with special education staff to ensure accommodations were effectively implemented for students with IEPs.
- Fostered student curiosity and interest through creative hands-on activities.
- Integrated feedback from students and parents to continuously improve teaching methods and classroom management techniques.
Preschool Teacher
Christ Methodist Day School
03.2016 - 07.2017
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
Sales Manager
Dillards
02.2010 - 03.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Master of Science - Cybersecurity
Southern New Hampshire University
Hooksett, NH05-2022
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH05-2020
Skills
- Administrative skills
- Office administration
- Payroll processing
- Maintaining files
- Microsoft office and docusign
- Conflict management
- Employee relations
- Human resources administration
- Onboarding coordination
- Background checks
- HR policies
- New hire orientation
Languages
English
Full Professional
Timeline
Human Resource Assistant
Veterans Affairs Medical Center
06.2023 - Current
Educator
Journey Community Schools
07.2017 - 06.2023
Preschool Teacher
Christ Methodist Day School
03.2016 - 07.2017
Sales Manager
Dillards
02.2010 - 03.2016
Master of Science - Cybersecurity
Southern New Hampshire University
Bachelor of Science - Psychology
Southern New Hampshire University
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