Summary
Overview
Work History
Education
Skills
Timeline
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Allenesia Stallion

Chattanooga

Summary

With over three years of experience in remote work, I have a proven track record of delivering high-quality work and exceeding expectations. Building customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting pass due balances.

Overview

4
4
years of professional experience

Work History

Account Expert

T-Mobile
02.2023 - Current
  • Handled inbound and outbound calls promptly.
  • Assisted with account information and billing
  • Consistently met designated performance metrics.
  • Accurately updated account details.
  • Sales
  • Diagnosed and fixed various account-related problems.

Healthcare Customer Service Representative

Alorica
06.2021 - 02.2023
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Education

High School Diploma -

Ooltewah High School
Ooltewah, TN
05.2021

Skills

  • Call documentation
  • Creative problem solving
  • Strong listening skills
  • Very patient and comfortable with computers and laptops
  • Working knowledge of Microsoft office software applications
  • Calm and professional under pressure
  • Verbal and written communication
  • Transaction processing

Timeline

Account Expert

T-Mobile
02.2023 - Current

Healthcare Customer Service Representative

Alorica
06.2021 - 02.2023

High School Diploma -

Ooltewah High School

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Allenesia Stallion