Allison Garner
Murfreesboro
Summary
Workers’ Compensation Claims Adjuster with more than three years of experience managing claims from initial investigation to resolution. Experienced in interpreting policy language, coordinating with medical providers, and ensuring timely and compliant outcomes for injured workers. Over ten years of background in customer service and wellness coaching, with skills in communication, documentation, and case management. Trained in motivational interviewing and familiar with state regulations and company requirements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Claims Adjuster
Johnston & Associates
Thomas Station
06.2022 - Current
- Investigate and evaluate insurance claims to determine coverage, liability, and settlement options.
- Review policy terms and conditions to ensure accurate application during the claims process.
- Conduct interviews with policyholders, witnesses, and relevant parties for claim assessment.
- Prepare reports detailing investigative findings and recommended actions.
- Collaborate with internal departments such as legal services and risk management on complex cases.
Health Coach
Sharecare
Franklin
06.2019 - 06.2022
- Provided client guidance in health, fitness, nutrition, stress management, and well-being.
- Developed tailored lifestyle plans according to individual needs and goals.
- Implemented strategies to support clients in adopting healthier behaviors.
- Utilized communication methods to assist clients in reaching set outcomes.
Server/Waiter
Cheddar's Scratch Kitchen
Murfreesboro
07.2017 - 06.2019
- Delivered customer service and performed typical front-of-house restaurant duties.
- Developed individualized lifestyle plans to align with specific client objectives and requirements.
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues.
Education
B.S. - Nutrition and Food Science, Business Minor
Middle Tennessee State University
Murfreesboro, TN05.2019
Certification
- Claims Adjusting License: Dec 2022–Mar 2026
- Workers’ Compensation Adjuster License: MI, OK, MA, NC, TN
- ACE Certified Trainer
References
References available upon request
Timeline
Senior Claims Adjuster
Johnston & Associates
06.2022 - Current
Health Coach
Sharecare
06.2019 - 06.2022
Server/Waiter
Cheddar's Scratch Kitchen
07.2017 - 06.2019
B.S. - Nutrition and Food Science, Business Minor
Middle Tennessee State University
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