Allison Hicks
Dyersburg
Summary
Hardworking Computer Technician with exceptional insight regarding malware, cyber threats and ways to deflect violations from systems and networks. Diligent employee with expertise upgrading networks, software, applications and hardware.
Overview
6
6
years of professional experience
2002
2002
years of post-secondary education
Work History
Computer Technician
Computer Repairs by Allie
Dyersburg
05.2019 - Current
- Diagnosed hardware and software issues for various computer systems.
- Repaired and replaced defective components in desktop and laptop devices.
- Assisted customers with technical support and product inquiries.
- Performed basic network troubleshooting and maintenance activities.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Upgraded computers with new hardware components like processors, RAMs.
- Resolved customer complaints regarding the performance of their computers or other devices.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Created backup images of customers' data files onto external storage devices.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Built custom PCs based on customers' specifications using various components from different manufacturers.
- Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
- Provided technical support for client inquiries via telephone and email.
- Managed inventory of parts and supplies for repair services.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Configured network settings as per customer requirements.
- Conducted regular maintenance checks to diagnose any potential issues before they arise.
- Diagnosed and determined system issues to route for repair.
- Documented repair processes and customer interactions in service records.
Customer Service Representative
Working Solutions
Dyersburg
07.2020 - 07.2021
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts using CRM software efficiently.
- Provided product information to enhance customer understanding.
- Collaborated with team members to improve service delivery processes.
- Trained new employees on customer service protocols and tools.
- Handled complaints professionally, ensuring customer satisfaction remained a priority.
- Conducted regular follow-ups to maintain strong customer relationships.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
Education
Google IT Support Fundamentals - Google IT Support
Coursera
Dyersburg, Tennessee 01.2025 - 05.2025
Dyer County High School
Newbern, TNSkills
- Customer Service Advocate
- Typing
- Communication
- Team player
- Organized
- Microsoft Office
References
References available upon request.
Timeline
Google IT Support Fundamentals - Google IT Support
Coursera
01.2025 - 05.2025
Customer Service Representative
Working Solutions
07.2020 - 07.2021
Computer Technician
Computer Repairs by Allie
05.2019 - Current
Dyer County High School