Allison Stephens
Madisonville
Summary
Dynamic 911 Dispatcher with proven expertise at Monroe County 911, excelling in crisis management and emergency assessment. Skilled in computer-aided dispatching and effective communication, I successfully prioritized high-stakes calls, ensuring timely response and enhanced public safety. Recognized for training new dispatchers and maintaining composure under pressure in fast-paced environments.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
911 Dispatcher
Monroe County 911
07.2024 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided on-the-job training and coaching to develop new dispatchers.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and a fast-paced environment.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Reduced risks and emergency response issues by observing public safety field units.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Assisted callers in emergency situations with appropriate information and support.
Shift Manager
McDonald's Restaurant
10.2023 - 07.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Excelled in every store position and regularly backed up front-line staff.
- Scheduled staff to establish adequate coverage during peak business hours.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Implemented policies and standard operating procedures for continuous improvement.
- Troubleshot equipment to reduce service calls and downtime.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Shift Manager
McDonald's Restaurant
03.2022 - 09.2023
- Oversaw loading and unloading of packages in warehouse.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Coordinated project workflows for departments.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Managed staff hiring, training and supervision.
- Supervised ongoing daily production phases.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Kept accurate and detailed records of personnel progress and productivity.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Tellico Plains High School
Tellico Plains, TN05-2024
Skills
- Computer-aided dispatching
- Police department procedures
- Information intake
- Map reading skills
- Computer-based dispatch systems
- Police and fire procedures
- Verbal and written communication
- Basic life support
- Works Well Under Pressure
- Emergency assessment
- EMS dispatch
- Crisis management
- Problem-solving
- Teamwork and collaboration
- Critical thinking
- Active listening
- Information documentation
- Data entry
- Information gathering and relay
- Stress tolerance
- Emergency medical instruction
- Decision-making
- Call management
- Information gathering
- Multitasking and prioritization
- Map reading
- Verbatim transcription
Timeline
911 Dispatcher
Monroe County 911
07.2024 - Current
Shift Manager
McDonald's Restaurant
10.2023 - 07.2024
Shift Manager
McDonald's Restaurant
03.2022 - 09.2023
High School Diploma -
Tellico Plains High School