Ally Ward
Uber Eats
Memphis
10
years of professional experience
Dedicated professional with over 5 years of experience in healthcare support and customer relations. Expertise in resolving concerns, managing schedules, and maintaining electronic records in fast-paced environments. Strong communication and problem-solving skills contribute to delivering exceptional service. Seeking a Customer Service position to leverage and enhance interpersonal and organizational abilities.
Work History
Uber Eats Driver
4 Years 6 Months- Delivered orders with professional customer service, ensuring customer satisfaction and timely service.
- Communicate with customers regarding delivery updates and order issues.
- Manage scheduling independently while meeting delivery deadlines.
- Utilize navigation technology to efficiently complete deliveries.
- Resolve customer concerns with professionalism.
- Maintain a high level of reliability and time management.
1st Grade Teacher Assistant
10 Months- Supported students, families, and staff daily, ensuring professionalism and confidentiality in all interactions.
- Communicated effectively with parents, teachers, and administrators to address questions, concerns, and needs.
- Assisted with problem-solving and resolving situations in a calm and patient manner.
- Maintained accurate records, organized information, and followed established procedures.
- Managed multiple responsibilities while working in a fast-paced environment.
- Built positive relationships through strong communication, patience, and dependable support.
Data Capture Clerk
2 Years 4 Months- Investigated shipment discrepancies, resolving package issues to ensure accurate delivery.
- Assisted customers with shipping inquiries.
- Processed confidential documentation with accuracy.
- Utilized Zebra scanners and warehouse technology.
- Maintained detailed electronic records.
- Worked independently while meeting daily productivity goals.
- Communicated effectively with multiple departments to resolve customer concerns.
Medical Assistant/Call Center Representative
1 Year 1 Month- Provided compassionate customer service to patients in fast-paced pediatric/geriatric practice, ensuring a positive experience and addressing needs promptly.
- Answered multi-line phone system and scheduled appointments.
- Processed payments and verified patient information.
- Maintained electronic and paper medical records.
- Assisted physicians with examinations and minor procedures.
- Administered Vaccinations and documented immunization records.
- Coordinated communication between patients, providers, and pharmacies.
- Ensured HIPAA compliance while handling confidential information.
Medical Assistant/Receptionist
11 Months- Welcomed patients and ensured positive customer experiences.
- Verified insurance eligibility and updated patient records.
- Assisted physician during examinations and allergy testing.
- Responded to patient questions in person and by phone.
- Scheduled follow-up appointments.
- Maintained accurate electronic documentation.
- Collaborated with healthcare providers to deliver quality patient care.
Sales Assistant Temp
7 Months- Coordinated administrative support for insurance operations by preparing paperwork, organizing customer information, and maintaining accurate records to ensure seamless operations.
- Communicated with customers by phone to gather information, answer questions, follow up on inquiries, and assist with insurance quote requests.
- Assisted customers throughout the inquiry process by providing professional and helpful service while ensuring accurate information was collected.
- Managed documentation, data entry, and filing tasks while maintaining attention to detail and confidentiality.
- Supported agents and team members with daily administrative tasks to help ensure efficient customer service and timely responses.
Education
High School Diploma
NCMA - Nursing
Skills
Customer service
Phone support
Email communication
Order processing
Microsoft Office
Medical records management
HIPAA compliance
Microsoft office (Word
Excel
Outlook)
Time management
Multi-tasking
Multitasking
Conflict resolution
Active listening
Team collaboration
Timeline
1st Grade Teacher Assistant
Overpark Elementary School
07.2025 - 05.2026Read More
Data Capture Clerk
FedEx
06.2022 - 10.2024Read More
Uber Eats Driver
Uber Eats
02.2022 - CurrentRead More
Medical Assistant/Call Center Representative
Progressive Physicians Practice
07.2020 - 08.2021Read More
Medical Assistant/Receptionist
Allergy and Asthma Specialist Medical Group
05.2019 - 04.2020Read More
Sales Assistant Temp
Cordigan Insurance Agency
02.2017 - 09.2017Read More
Delta Technical College
NCMA from Nursing
Read More
Olive Branch High School
High School Diploma
Read More