Allyson Feagans Millican
Client Relations And Administration
Chattanooga,TN
Summary
With 25+ years of experience in client relations and leadership, my skills are ideal for Samaritan Ministries. I possess a proven track record in fostering collaborative relationships, actively listening to client needs, and delivering tailored solutions. These qualities align perfectly with the mission of supporting and empowering members. My unwavering commitment to service excellence fuels my drive, and I am thrilled about the opportunity to contribute to the ministry's goals while making a positive impact on lives.
Overview
31
31
years of professional experience
12
12
years of post-secondary education
Work History
Customer Service Manager
Valor Hospitality Partners & LearningRX
Chattanooga, Tennessee
09.2016 - 02.2025
- Well-versed: Customer Relationship Management - HubSpot.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Principal, Assistant Principal, and Teacher
Whitfield County Board of Education
Dalton, GA
09.1993 - 06.2013
- Throughout my career, I consistently focused on building and nurturing client relationships, offering personalized solutions based on active listening and an empathetic approach.
- Partnered with school district to administer school program in alignment with vision and goals, providing positive, high-expectation academic environment.
- Mentored new teachers in navigating their roles within the school system effectively.
- Built productive relationships with parents of students facing difficult situations at school or at home.
- Implemented effective communication channels between administrators, teachers, students, and parents to foster strong relationships within the school community.
- Engaged in continuous professional development, participating in national seminars and workshops to further develop my skills in cognitive theory, differentiated instruction, and leadership, always bringing new knowledge back to my teams and clients
Education
Ph.D. - Leadership for Teaching and Learning
Walden University
Minneapolis, MN 07.2006 - 05.2009
Ed.S. - Instructional Leadership with Curriculum Emphasis
Lincoln Memorial University
Harrogate, TN 06.1999 - 07.2001
M.Ed. - Administration & Supervision
University of Tennessee
Chattanooga, TN 09.1995 - 08.1998
B.S. - Education
University of Tennessee
Chattanooga, TN 08.1989 - 06.1993
Skills
Customer service
Complaint resolution
Customer relationship management (CRM)
Problem-solving
Training and mentoring
Timeline
Customer Service Manager
Valor Hospitality Partners & LearningRX
09.2016 - 02.2025
Ph.D. - Leadership for Teaching and Learning
Walden University
07.2006 - 05.2009
Ed.S. - Instructional Leadership with Curriculum Emphasis
Lincoln Memorial University
06.1999 - 07.2001
M.Ed. - Administration & Supervision
University of Tennessee
09.1995 - 08.1998
Principal, Assistant Principal, and Teacher
Whitfield County Board of Education
09.1993 - 06.2013
B.S. - Education
University of Tennessee
08.1989 - 06.1993
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