Yoga
Alma Guevara
Sales Professional
Nashville
Summary
Passionate and Goal-oriented professional with 8+ years of customer service and sales experience. Exceptional ability to understand and proactively identifying productive solutions for business and customers, executing strategies to drive business development, operations and sales.
Proven track record of consistently meeting and exceeding performance targets. Strong sales orientation, strong communication, critical thinking, creative and negotiation abilities, attention to detail, and motivated to learn new skills.
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Leasing Consultant
Camden Property Trust
12.2021 - Current
- Identified prospects, followed-up with potential accounts, and managed 429+ residents accounts daily, improving sales, customer retention and exceeding monthly lease goals by upwards 25%
- Ensured customers received quality customer service and support, reducing the likelihood of negative customer reviews by 80%; maximized occupancy through sales techniques and customer service
- Prepared, certified, and maintained complete resident files in RealPage OneSite system; prepared all lease agreements with all necessary addendums in RealPage OneSite
Professional Singer
Freelance
03.2016 - Current
- Interpreted and performed different music genres by making use of voice production, harmony, rhythm and melody to present characterization
- Composed and recorded original songs
- Promoted musical career by maintaining website and social media presence
Technical Support Specialist
Arise Virtual Solutions Inc.
01.2021 - 12.2022
- Solved 99.2% of Tier 1 support tickets without needing to escalate to Tier 2 and 3 tech support engineers
- Troubleshooted a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Provided Tier 1 IT support to technical internal software users through desk side support services
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
Front Desk Supervisor / Customer Service Specialist
JW Marriott Marquis Miami
03.2019 - 12.2019
- Developed documentation and logs of implemented solutions and generated and submitted daily reports; managed over 100+ customer calls per day
- Delivered above-and-beyond service to guests, including making outside venue reservations, upgrades, and setting up tours; managed over 200+ customer accounts daily
- Trained new staff on correct procedures, compliance requirements, and performance and strategies
Bartender
JW Marriott Marquis Miami
12.2017 - 12.2019
- Orchestrated numerous social functions, including private events, business meetings and formal of up to 2k guests
- Assisted servers with specialty drinks orders by preparing on-demand items
- Organized bar inventory and storage procedures
Education
High School Diploma - Sciense
Private School Sacred Heart of Jesus
Skills
Contact Centers
Phone Etiquette
Customer Retention
Customer Service Operations
Customer Service Management
Troubleshooting
Bilingual
Awards
TuShowEsMiShow
Interests
Singing and Songwriting
Meditation
Certification
Music Performance - Conservatory Vicente Emilio Sojo
Timeline
Leasing Consultant
Camden Property Trust
12.2021 - Current
Technical Support Specialist
Arise Virtual Solutions Inc.
01.2021 - 12.2022
Front Desk Supervisor / Customer Service Specialist
JW Marriott Marquis Miami
03.2019 - 12.2019
Bartender
JW Marriott Marquis Miami
12.2017 - 12.2019
Professional Singer
Freelance
03.2016 - Current
Music Performance - Conservatory Vicente Emilio Sojo
Certified Yoga Instructor - Yoga Alliance
High School Diploma - Sciense
Private School Sacred Heart of Jesus
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