Aloynia Groomes
Murfreesboro
Summary
Proficient utilizing Microsoft Office Suite. Experienced receptionist, and administrative staff in healthcare, mental health and correctional settings. Warm, outgoing personality, ability to interact effectively with diverse ages and cultures. Excellent communication skills with professional demeanor; an business protocol. Ability to multitask, and works well under pressure with efficiency, and accuracy. Extensive computer knowledge of Microsoft Office, Ulysses and Cisco system. Knowledge of Accent, Snow, Google Docs, Jabber and Faras.
Overview
7
7
years of professional experience
Work History
Eligibility Assistant
DHS
09.2023 - Current
- Improved applicant eligibility accuracy by meticulously reviewing and verifying documentation for various assistance programs.
- Fostered a positive work environment by collaborating effectively with colleagues, sharing knowledge and resources to ensure team success.
- Streamlined application processes for clients, ensuring timely completion of necessary paperwork and submission of supporting documents.
- Increased client satisfaction by promptly responding to phone calls, emails, and in-person inquiries regarding application status or other concerns.
- Enhanced team productivity by cross-training in multiple program areas and providing backup support as needed.
- Provided ongoing support to newly-hired Eligibility Assistants through mentorship, training sessions, and sharing best practices from personal experience.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
ARPA Contract Clerical (Via CTD Staffing)
DHS
11.2022 - 09.2023
- Received documentary evidence as required by established policies and procedures
- Communicate or Emailing caseworkers, supervisors and other co-worker on task or assignments
- Investigate caseloads to determine if a client can be rescheduled from a missed appointment, fill out a new application or if verifications are being requested from caseworker while Working the front window or assisting the client with forms (Mid certs, Renewal application, Change form, paper interview, scanning verification, also application into faras and fling document in the file room)
- Faxing Tenncare applications, checking voicemail, answering and return calls to client
- Train and assist in training new ARPA co-workers
Client Services COVID (REMOTE)
PathGroup
11.2020 - 02.2021
- Provided information to patient regarding the status of Covid-19 test over the phone or via email
- Ensures accuracy in answering questions and assisting patients with request to meet their needs
- Answer calls and an efficient and effective manner using computerized system for gathering information and/or troubleshooting
Patient Service Rep
Nashville General Hospital
11.2017 - 03.2020
- Provided general office and clerical support for the ER
- Understood the appeals process to research when necessary
- Verified insurance information and explained insurance coverage to patients with Medicare, Medicaid and commercial insurances
- Checked patients in and out
- Collected co-pay
Education
Tennessee Technology Center - Medical Administrative
Tennessee Technology Center Murfreesboro
Murfreesboro, TN01.2008
High School Diploma -
Middleton High School
Charleston, SC01.1998
Skills
- Healthcare professional
- Managed care
- Provider settings
- Microsoft Office Suite
- Receptionist
- Administrative staff
- Mental health
- Correctional settings
- Interpersonal skills
- Communication skills
- Business protocol
- Multitasking
- Efficiency
- Accuracy
- Computer knowledge
- Ulysses
- Cisco system
- Accent
- Snow
- Google Docs
- Jabber
- Faras
- Confidentiality
- Interviewing
- Data Entry
- Telephone Etiquette
- Customer Service
- Attention to Detail
- Team Collaboration
- Relationship Building
Timeline
Eligibility Assistant
DHS
09.2023 - Current
ARPA Contract Clerical (Via CTD Staffing)
DHS
11.2022 - 09.2023
Client Services COVID (REMOTE)
PathGroup
11.2020 - 02.2021
Patient Service Rep
Nashville General Hospital
11.2017 - 03.2020
High School Diploma -
Middleton High School
Tennessee Technology Center - Medical Administrative
Tennessee Technology Center Murfreesboro
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