Alvin D. Brown Jr
Memphis
Overview
7
7
years of professional experience
Work History
Floating Manager
Extra Space Storage
Memphis, TN
04.2023 - Current
- Improved product selection by analyzing sales data trends and adjusting inventory accordingly.
- Enhanced team productivity by implementing efficient scheduling and task allocation strategies.
- Managed budgets, financial reporting, and forecasting to maintain profitability while controlling expenses effectively.
- Reduced inventory discrepancies by conducting regular audits and implementing accurate tracking systems.
Material Handler
FedEx
Memphis, TN
04.2024 - 10.2024
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Remote Customer Service
William Sonoma
Philadelphia
10.2023 - 07.2024
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Provided exceptional customer service by addressing inquiries over the phone, guiding clients towards suitable solutions for their needs.
- Analyzed competitor offerings periodically, staying up-to-date on industry trends to inform decision-making regarding product enhancements or new service offerings that could benefit the company''s customers.
- Provided exceptional customer service to importers and exporters, addressing inquiries promptly and accurately.
Mobile Technical Expert
T-Mobile
Memphis, TN
08.2020 - 08.2023
- Leading sales associate for services, problem-solving calls, and/ or in-person needs for clients, mobile experts, and corporate stores
- Customer service responsibilities range from leveraging digital tools in interactions and onboarding to processing new skills, knowledge of systems, and reference resources to clients
- Partners with T-Mobile employees across channels, including business management to conduct projects and new duties as assigned to promote the company’s mission
L1 Technical Agent
University of Memphis Research Foundation UMRF
Memphis, TN
05.2019 - 03.2020
- Conducted over1000 technical calls to assist the FedEx Corporation Headquarters department managers to fix their services with computers, phones, and internet connections
- Assisted team members to support their cases daily to further promote the mission of client service for the organization
- Communicated effectively with customers while thoroughly documenting conversations, exchanges, or sessions in ticketing systems
- Utilized problem-solving skills when presented with a problem with a customer
- Communicated technical issues and resolutions to clients, coworkers, and leadership
Donor Engagement Associate
ALSAC St. Jude Children’s Research Hospital
Memphis, TN
01.2019 - 05.2019
- Utilized data and resources from the company’s platform to create a uniform message to share and advocate across all divisions to donors with a high-performance ranking bi-weekly
- Maximized donation and tribute processing through the company ECC database software with a team of10-15 associates
- Customized a biweekly report of proposals and new services based on previous data analysis metrics
- Reviewed and shared information and utilized online software to edit reports for various department managers on best practices for the team
Supervisor
University of Memphis Campus Recreational Center
Memphis, TN
10.2017 - 01.2019
- Oversaw student and member admittance and registration process with an updated online process
- Increased enrollment process and registration for the facility
- Balanced hourly population and guest books to maintain adequate services
- Created a positive connection between guests and facility operations
Education
Bachelor of Professional Studies - Legal Studies
University of Memphis
Memphis, TNData Analytics Professional Certificate - undefined
Google, Coursera Online
Skills
- Facilities management
- Troubleshooting issues
- Payment processing
- Paperwork processing
- Shift management
- Sales techniques
- Quality service
- Vendor engagement
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Computer skills
- Organizational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Problem resolution
- Professional and courteous
- Managing operations and efficiency
Timeline
Material Handler
FedEx
04.2024 - 10.2024
Remote Customer Service
William Sonoma
10.2023 - 07.2024
Floating Manager
Extra Space Storage
04.2023 - Current
Mobile Technical Expert
T-Mobile
08.2020 - 08.2023
L1 Technical Agent
University of Memphis Research Foundation UMRF
05.2019 - 03.2020
Donor Engagement Associate
ALSAC St. Jude Children’s Research Hospital
01.2019 - 05.2019
Supervisor
University of Memphis Campus Recreational Center
10.2017 - 01.2019
Bachelor of Professional Studies - Legal Studies
University of Memphis
Data Analytics Professional Certificate - undefined
Google, Coursera Online